• Inspiring Customer Loyalty,
    Enabling Effortless Customer Experience

    Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
    regardless of channel, enriches your brand and deepens the customer relationship.

    Watch Our Callback Video

  • Enhance the Customer Experience
    with VHT Navigator

    Address disconnected, cross-channel customer experiences by connecting key moments and identifying
    real-time opportunities to navigate customers as they move across channels.

    Learn More About Navigator

  • 86% agree that customers are more loyal when using VHT solutions

    Surveyed VHT clients agree that their customers are more loyal
    to their brand when using our solutions.

    Learn more about VHT Callback

Improve the Customer Journey with Callback

Register: Tech Showcase Featuring Callback on the Cloud

Register: Tech Showcase Featuring Callback on the Cloud

Tech Showcase: Why Being One with the Cloud is the Answer for Callback 
Exposing callback services to your entire organization for enhanced customer experiences across any channel immediately is now a real possibility. Join us Thursday, March 9, 2017 for a complete demo and learn why companies are becoming one with the cloud.

Latest Research

Latest Research

Download your Free Ebook:
Navigating the Customer Journey
Download your free copy of our latest ebook – Navigating the Customer Journey: Four Tips for Achieving Desired Customer Outcomes and learn how to combat today’s digital world of instant gratification by delivering an improved customer experience across all your channels of communication.

Press Release

Press Release

VHT Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation
AKRON, Ohio – February 14, 2017 – Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA) IT Scheduled 70.

Blog Posts

  • Customer Surveys: How to Act on Your Customers’ Feedback

    Customer Surveys: How to Act on Your Customers’ Feedback

    Obtaining your customers opinions is an essential part of running your service organization. While it’s important to gauge their level of satisfaction or dissatisfaction, it’s also necessary to obtain their feedback on your products and identify their wants and needs. Only through this level of understanding, can you begin to create personal relationships with your […]

  • Eight Reasons Why You Shouldn’t Give Every Customer the Same Experience

    Eight Reasons Why You Shouldn’t Give Every Customer the Same Experience

    While achieving consistent, mutually beneficial customer interactions is an optimum goal, the inflexible, cookie-cutter approach to customer service has reached the end of its life cycle. Here are eight reasons why personalized customer service isn’t just the best option, it’s the only option for companies that are planning for success. Companies live and die according […]

  • What All Customer Service Agents Need to Successfully Handle Calls

    What All Customer Service Agents Need to Successfully Handle Calls

    In today’s world of ever-increasing customer expectations, successful customer service agents need more than just a friendly voice and up-to-date product knowledge. They need to have a suite of tools and solutions to support their ability to provide seamless, contextual, personalized service. They also need excellent training. The businesses that provide their service teams with […]