VHT receives "Product of the Year" and "Most Promising Contact Center Technology" Awards
VHT is a proud recipient of CUSTOMER Magazine's Product of the Year award, with winners published in the January/February 2015 edition of the magazine. VHT has also received CIO Review's 2014 Award for "Top 20 Most Promising Contact Center Vendors".
VHT Point of View: Creating Memorable Moments that Define your Brand
In this VHT Point of View, learn how omni-channel callbacksolutions allow customers to request a return voice call from any channel, and how omni-channel callback plays a strategic role in delivering a great customer experience.
2014: The State Of Context-Driven, Multi-Channel Solutions
In July and August 2014, Virtual Hold Technology sponsored comprehensive research on context-driven, multi-channel solutions. The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.