VHT - Virtual Hold Technology

Experience The Value of VHT

Go Ahead. Inspire Loyalty.

Virtual Hold Technology (VHT) aligns customer context with agent availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.

Experience The Value of VHT

With VHT, organizations are dramatically improving their key customer loyalty measurements like Net Promoter Score, Customer Satisfaction, and Customer Effort Score.

Experience The Value of VHT

VHT solutions are driving big improvements in First Contact Resolution, brand recognition, agent knowledge & responsiveness, and agent satisfaction.

Experience The Value of VHT

VHT customers are driving significant efficiencies in their call centers – eliminating millions of abandoned calls, and cutting billions of minutes of customer hold time.

minutes of hold time we’ve saved the world this year

abandoned calls we’ve eliminated this year

View ROI Calculator
Is Hold Music a Thing of the Past?Customers are tired of waiting on hold and are looking for the ability to take charge of their interactions with companies. Find out how a leading cable company gives their customers the option to skip holding all together!  

Read More

VHT Awarded For Exceptional Innovation In 2014VHT is a proud recipient of CUSTOMER Magazine's Product of the Year award, with winners published in the January/February 2015 edition of the magazine.  VHT has also received CIO Review's 2014 Award for "Top 20 Most Promising Contact Center Vendors".

Read More

On Demand: Reduce Customer Effort, Improve NPSTraditional methods of serving customers are resulting in poor Net Promoter Scores (NPS), increased customer effort, and negative impacts on customer loyalty.

In this on-demand webinar, we highlight steps that companies can take to reduce customer effort and positively impact NPS in today's marketplace.

Watch It Now!

Download: 2014 Omni-Channel ResearchIn July and August 2014, Virtual Hold Technology sponsored comprehensive research on context-driven, multi-channel solutions. The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.

Download The Research

Recent Blog Articles

What’s the Problem with Customer Service? 3 Keys to Creating Successful Customer Journeys Using Board Game ConceptsVHT Conversation Bridge Honored for Exceptional Innovation Virtual Hold Technology makes the Top 20 Most Promising Contact Center Vendors 2014 List

Recent News

PRESS RELEASE: Virtual Hold Technology Wins Big in 2014 with CIO Review Magazine Top 20 Most Promising Contact Center Vendors and CUSTOMER Magazine Product of the YearPRESS RELEASE: Virtual Hold Technology Receives 2015 CUSTOMER Magazine Product of the Year AwardPRESS RELEASE: Looking for Callback in the Cloud? Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings