Inspiring Customer Loyalty,
Enabling Effortless Customer Experience
Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
regardless of channel, enriches your brand and deepens the customer relationship.
Enhance the Customer Experience
with VHT Navigator
Address disconnected, cross-channel customer experiences by connecting key moments and identifying
real-time opportunities to navigate customers as they move across channels.
86% agree that customers are more loyal when using VHT solutions
Surveyed VHT clients agree that their customers are more loyal
to their brand when using our solutions.
Improve the Customer Journey with Callback
It’s 2017. Happy New Year! 2016 was a definitional year for, “What is omni-channel compared to multi-channel?” Quite simply: multi-channel means using more than one channel to achieve the same goals and omni-channel means using any number of channels, in any sequence, with consistent, continued customer journeys facilitated by context across all channels. There is […]
Time for a thought experiment. Close your eyes and envision the experience of a customer who is contacting your business with an issue to be solved. They want an answer that is quick, convenient to their schedule, and free of any frustration, and they want to feel something productive is being done within minutes of […]
When it comes to identifying and verifying customers, contact centers have a real dilemma. On one hand, they have to minimize any chance of a data breach or fraud. Yet, asking customers to jump through hoops with multiple PINs, security questions, and account numbers can be a tremendous source of irritation. With today’s heightened awareness […]