VHT - Virtual Hold Technology

Experience The Value of VHT

Go Ahead. Inspire Loyalty.

Virtual Hold Technology (VHT) aligns customer context with agent availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.

Experience The Value of VHT

With VHT, organizations are dramatically improving their key customer loyalty measurements like Net Promoter Score, Customer Satisfaction, and Customer Effort Score.

Experience The Value of VHT

VHT solutions are driving big improvements in First Contact Resolution, brand recognition, agent knowledge & responsiveness, and agent satisfaction.

Experience The Value of VHT

VHT customers are driving significant efficiencies in their call centers – eliminating millions of abandoned calls, and cutting billions of minutes of customer hold time.

minutes of hold time we’ve saved the world this year

abandoned calls we’ve eliminated this year

View ROI Calculator
Register Now!

Register Now!

Join us September 10, 2015, 1:00 PM EST for the webinar - Why Real-Time Context is Critical to Driving Proactive, Effortless Customer Experience - where we’ll compare and contrast typical customer experiences across multiple channels with what dynamic, context-based customer engagement looks like and provide a roadmap of incremental steps you can take to start delivering on the promise of effortless customer interaction.

Register

Download your free issue of Interactions!

Download your free issue of Interactions!

Download your free issue of Interactions! This whitepaper addresses four critical areas to maximize the positive impact of Callback including, the core competencies required to successfully deploy Callback, how key performance indicators (KPIs) impact Callback, workforce management considerations and the impact Callback will have on existing technology.

Download

Download – The 2015 US Contact Center Decision-Makers’ Guide

Download – The 2015 US Contact Center Decision-Makers’ Guide

The US Contact Center Decision-Makers' Guide (2015 - 8th edition) is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations. The report identifies six of the major pain points and issues that affect the contact center industry.

Download