VHT - Virtual Hold Technology

Experience The Value of VHT

Go Ahead. Inspire Loyalty.

Virtual Hold Technology (VHT) aligns customer context with agent availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.

Experience The Value of VHT

With VHT, organizations are dramatically improving their key customer loyalty measurements like Net Promoter Score, Customer Satisfaction, and Customer Effort Score.

Experience The Value of VHT

VHT solutions are driving big improvements in First Contact Resolution, brand recognition, agent knowledge & responsiveness, and agent satisfaction.

Experience The Value of VHT

VHT customers are driving significant efficiencies in their call centers – eliminating millions of abandoned calls, and cutting billions of minutes of customer hold time.

minutes of hold time we’ve saved the world this year

abandoned calls we’ve eliminated this year

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Attend: Improving Customer Loyalty

Building Customer Loyalty Through Agent Effectiveness

As a gold sponsor for this year's CRMXchange virtual conference on Workforce Management and Performance Optimization, we'd like to invite you to join us for the 3-day event, November 3-6, 2014.  We will be exploring the powerful relationships between first contact resolution, agent effectiveness, and customer loyalty.  Be sure to register for the event and check out the detailed agenda.

Register for the Event

Download: 2014 Omni-Channel Report

Omni-Channel Strategy: The Game Has Changed

In July and August 2014, Virtual Hold Technology sponsored comprehensive research on context-driven, multi-channel solutions.  The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.

Download the Report

Download: Contact Center Decision Maker’s Guide

This is the largest and most comprehensive study of all aspects of the U.S. contact center industry.

VHT is a proud sponsor of this 2014 research. It’s packed full of rich insights and current data points that will help you better optimize your contact center, and better serve your customers.

Download Guide

Recent Blog Articles

Why Should I Call You Anymore?Importance of Customer PerceptionWhy Measure Net Promoter Score?Measuring First Contact Resolution

Recent News

PRESS RELEASE: Virtual Hold Technology Adds Partners in EMEA to Improve Access to Proven Omni-Channel Callback SolutionsPRESS RELEASE: Panel to Explore Relationships Between Multichannel Integration, Customer Loyalty Measurements and RevenueFree online session: How Moving Beyond Multi-Channel to an Integrated Omni-Channel Customer Experience Approach can Reap Rewards