Building Customer Loyalty Through Agent Effectiveness
As a gold sponsor for this year's CRMXchange virtual conference on Workforce Management and Performance Optimization, we'd like to invite you to join us for the 3-day event, November 3-6, 2014. We will be exploring the powerful relationships between first contact resolution, agent effectiveness, and customer loyalty. Be sure to register for the event and check out the detailed agenda.
In July and August 2014, Virtual Hold Technology sponsored comprehensive research on context-driven, multi-channel solutions. The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.