VHT - Virtual Hold Technology

Experience The Value of VHT

Go Ahead. Inspire Loyalty.

Virtual Hold Technology (VHT) aligns customer context with agent availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.

Experience The Value of VHT

With VHT, organizations are dramatically improving their key customer loyalty measurements like Net Promoter Score, Customer Satisfaction, and Customer Effort Score.

Experience The Value of VHT

VHT solutions are driving big improvements in First Contact Resolution, brand recognition, agent knowledge & responsiveness, and agent satisfaction.

Experience The Value of VHT

VHT customers are driving significant efficiencies in their call centers – eliminating millions of abandoned calls, and cutting billions of minutes of customer hold time.

minutes of hold time we’ve saved the world this year

abandoned calls we’ve eliminated this year

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Attend: Reduce Customer Effort, Improve NPS

Upcoming Webinar: Reduce Customer Effort, Improve NPS

Traditional methods of serving customers are resulting in poor Net Promoter Scores (NPS), increased customer effort, and negative impacts on customer loyalty.

Sign up now for our December 4th webinar, where we will highlight steps that companies can take to reduce customer effort and positively impact NPS in today's marketplace.

Register Today!

Download: VHT Point of View

VHT Point of View: Creating Memorable Moments that Define your Brand

In this VHT Point of View, learn how omni-channel callback solutions allow customers to request a return voice call from any channel, and how omni-channel callback plays a strategic role in delivering a great customer experience.

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On Demand: Building Customer Loyalty Through Agent Effectiveness

Watch: Building Customer Loyalty Through Agent Effectiveness

At this year's CRMXchange virtual conference on Workforce Management and Performance Optimization, held November 3-6, we explored the powerful relationships between first contact resolution, agent effectiveness, and customer loyalty.  Watch our presentation here.

View On Demand

Download: 2014 Omni-Channel Research

2014: The State Of Context-Driven, Multi-Channel Solutions

In July and August 2014, Virtual Hold Technology sponsored comprehensive research on context-driven, multi-channel solutions.  The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.

Download The Research

Recent Blog Articles

Inside Edition TV show Creates On-Hold Drama! Three actual ways to solve the on-hold problem without any yelling. Callback Series: Are there Workforce Management Aspects I Need to Consider? Part 4Callback Series: How will It Impact My Key Performance Indicators (KPIs)? Part 3Callback Series: What Core Competencies are Required to Deploy Callback Successfully? Part 2

Recent News

PRESS RELEASE: Virtual Hold Technology Adds Partners in EMEA to Improve Access to Proven Omni-Channel Callback SolutionsPRESS RELEASE: Panel to Explore Relationships Between Multichannel Integration, Customer Loyalty Measurements and RevenueFree online session: How Moving Beyond Multi-Channel to an Integrated Omni-Channel Customer Experience Approach can Reap Rewards