VHT - Virtual Hold Technology

Experience The Value of VHT

Go Ahead. Inspire Loyalty.

Virtual Hold Technology (VHT) aligns customer context with agent availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.

Experience The Value of VHT

With VHT, organizations are dramatically improving their key customer loyalty measurements like Net Promoter Score, Customer Satisfaction, and Customer Effort Score.

Experience The Value of VHT

VHT solutions are driving big improvements in First Contact Resolution, brand recognition, agent knowledge & responsiveness, and agent satisfaction.

Experience The Value of VHT

VHT customers are driving significant efficiencies in their call centers – eliminating millions of abandoned calls, and cutting billions of minutes of customer hold time.

minutes of hold time we’ve saved the world this year

abandoned calls we’ve eliminated this year

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Watch On-Demand

Watch On-Demand

In case you missed it! Watch on-demand a special TMC webinarCallback: Connecting the Digital Experience. Learn about the current trends in customer experience, how to conduct a reality check on the customer’s actual experience, and how callback connects emerging channels with the contact center to create a better customer experience.

Watch On-Demand

Download your free issue of Interactions!

Download your free issue of Interactions!

Download your free issue of Interactions! This whitepaper addresses four critical areas to maximize the positive impact of Callback including, the core competencies required to successfully deploy Callback, how key performance indicators (KPIs) impact Callback, workforce management considerations and the impact Callback will have on existing technology.

Download

How to turn your contact center into a responsive care center.

How to turn your contact center into a responsive care center.

Download your free issue of Interactions - Differentiating your healthcare service through better contact center. This whitepaper addresses factors that can help improve healthcare organizations’ patient/customer relationships by increasing the number of first-call resolutions, adding a customer-focused layer of communication transparency, and enhancing agent efficiencies.

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