• Inspiring Customer Loyalty,
    Enabling Effortless Customer Experience

    Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
    regardless of channel, enriches your brand and deepens the customer relationship.

    Watch Our Callback Video

  • Enhance the Customer Experience
    with VHT Navigator

    Address disconnected, cross-channel customer experiences by connecting key moments and identifying
    real-time opportunities to navigate customers as they move across channels.

    Learn More About Navigator

  • 86% agree that customers are more loyal when using VHT solutions

    Surveyed VHT clients agree that their customers are more loyal
    to their brand when using our solutions.

    Learn more about VHT Callback

Improve the Customer Journey with Callback

[Register] Upcoming Webinar

[Register] Upcoming Webinar

3 Critical Items to Address For Your Customer Experience Strategy
Do you think your CRM is providing a true omni-channel strategy? Join our live session as we discuss: how to leverage incoming contextual data, apply analytics and achieve actionable outcomes, what it takes to establish true customer experience engagement in conjunction with your existing CRM strategies, and more.

Latest Research

Latest Research

Download your Free Ebook:
Navigating the Customer Journey
Download your free copy of our latest ebook – Navigating the Customer Journey: Four Tips for Achieving Desired Customer Outcomes and learn how to combat today’s digital world of instant gratification by delivering an improved customer experience across all your channels of communication.

Next Event

Next Event

Call Center Week Winter
Kick off 2017 by joining VHT at Call Center Week Winter in New Orleans, January 17 – 20, 2017. Stop by our booth and learn what’s new with VHT and how we are taking our solutions to the next level by humanizing the customer experience. Stop by booth 107 to win an Amazon Echo. Not registered yet? Use the VHT discount code for 20% off to register: 2017CCWW_VHT

Blog Posts

  • Buy versus Build: Contextual, Omni-Channel Solutions

    Buy versus Build: Contextual, Omni-Channel Solutions

    It’s 2017. Happy New Year! 2016 was a definitional year for, “What is omni-channel compared to multi-channel?” Quite simply: multi-channel means using more than one channel to achieve the same goals and omni-channel means using any number of channels, in any sequence, with consistent, continued customer journeys facilitated by context across all channels. There is […]

  • cloud-v-premise

    Cloud vs. Premise-Based Contact Centers: What’s the Difference?

    Time for a thought experiment. Close your eyes and envision the experience of a customer who is contacting your business with an issue to be solved. They want an answer that is quick, convenient to their schedule, and free of any frustration, and they want to feel something productive is being done within minutes of […]

  • security

    Tech and Tips to Secure Customer Authentication

    When it comes to identifying and verifying customers, contact centers have a real dilemma. On one hand, they have to minimize any chance of a data breach or fraud. Yet, asking customers to jump through hoops with multiple PINs, security questions, and account numbers can be a tremendous source of irritation. With today’s heightened awareness […]

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