VHT - Virtual Hold Technology

Experience The Value of VHT

Go Ahead. Inspire Loyalty.

Virtual Hold Technology (VHT) aligns customer context with agent availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.

Experience The Value of VHT

With VHT, organizations are dramatically improving their key customer loyalty measurements like Net Promoter Score, Customer Satisfaction, and Customer Effort Score.

Experience The Value of VHT

VHT solutions are driving big improvements in First Contact Resolution, brand recognition, agent knowledge & responsiveness, and agent satisfaction.

Experience The Value of VHT

VHT customers are driving significant efficiencies in their call centers – eliminating millions of abandoned calls, and cutting billions of minutes of customer hold time.

minutes of hold time we’ve saved the world this year

abandoned calls we’ve eliminated this year

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Virtual Hold Technology Awarded For Exceptional Innovation In 2014

VHT receives "Product of the Year" and "Most Promising Contact Center Technology" Awards

VHT is a proud recipient of CUSTOMER Magazine's Product of the Year award, with winners published in the January/February 2015 edition of the magazine.  VHT has also received CIO Review's 2014 Award for "Top 20 Most Promising Contact Center Vendors".

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On Demand: Reduce Customer Effort, Improve NPS

View Now: Reduce Customer Effort, Improve NPS

Traditional methods of serving customers are resulting in poor Net Promoter Scores (NPS), increased customer effort, and negative impacts on customer loyalty.

In this on-demand webinar, we highlight steps that companies can take to reduce customer effort and positively impact NPS in today's marketplace.

Watch It Now!

Download: VHT Point of View

VHT Point of View: Creating Memorable Moments that Define your Brand

In this VHT Point of View, learn how omni-channel callback solutions allow customers to request a return voice call from any channel, and how omni-channel callback plays a strategic role in delivering a great customer experience.


Download: 2014 Omni-Channel Research

2014: The State Of Context-Driven, Multi-Channel Solutions

In July and August 2014, Virtual Hold Technology sponsored comprehensive research on context-driven, multi-channel solutions.  The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.

Download The Research

Recent Blog Articles

VHT Conversation Bridge Honored for Exceptional Innovation Virtual Hold Technology makes the Top 20 Most Promising Contact Center Vendors 2014 List How to Improve your Net Promoter Score and Reduce Customer Effort in a Rapidly Changing World Looking for Callback in the Cloud?

Recent News

PRESS RELEASE: Virtual Hold Technology Wins Big in 2014 with CIO Review Magazine Top 20 Most Promising Contact Center Vendors and CUSTOMER Magazine Product of the YearPRESS RELEASE: Virtual Hold Technology Receives 2015 CUSTOMER Magazine Product of the Year AwardPRESS RELEASE: Looking for Callback in the Cloud? Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings