VHT - Virtual Hold Technology

Experience The Value of VHT

Go Ahead. Inspire Loyalty.

Virtual Hold Technology (VHT) aligns customer context with agent availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.

Experience The Value of VHT

With VHT, organizations are dramatically improving their key customer loyalty measurements like Net Promoter Score, Customer Satisfaction, and Customer Effort Score.

Experience The Value of VHT

VHT solutions are driving big improvements in First Contact Resolution, brand recognition, agent knowledge & responsiveness, and agent satisfaction.

Experience The Value of VHT

VHT customers are driving significant efficiencies in their call centers – eliminating millions of abandoned calls, and cutting billions of minutes of customer hold time.

minutes of hold time we’ve saved the world this year

abandoned calls we’ve eliminated this year

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Download your free issue of Interactions!

Download your free issue of Interactions!

This whitepaper addresses four critical areas to maximize the positive impact of Callback including, the core competencies required to successfully deploy Callback, how key performance indicators (KPIs) impact Callback, workforce management considerations and the impact Callback will have on existing technology.

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Bridge the Gap!

Bridge the Gap!

Discover how a comprehensive callback strategy enhances your ability to identify where connections with your customers are broken and how to maximize the effectiveness of your web and mobile applications during the on-demand webinar – Callback’s Place in the Connected Economy.

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Download: 2014 Omni-Channel Research

Download: 2014 Omni-Channel Research

In July and August 2014, VHT  sponsored research on context-driven, multi-channel solutions. The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.

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