Customers are tired of waiting on hold and are looking for the ability to take charge of their interactions with companies. Find out how a leading cable company gives their customers the option to skip holding all together!
VHT is a proud recipient of CUSTOMER Magazine's Product of the Year award, with winners published in the January/February 2015 edition of the magazine. VHT has also received CIO Review's 2014 Award for "Top 20 Most Promising Contact Center Vendors".
In July and August 2014, Virtual Hold Technology sponsored comprehensive research on context-driven, multi-channel solutions. The research revealed where organizations are at in their deployment of omni-channel solutions, what challenges they are facing in those deployments, and what opportunities for success they see as they push ahead.