Inspiring Customer Loyalty,
Enabling Effortless Customer Experience
Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
regardless of channel, enriches your brand and deepens the customer relationship.
Enhance the Customer Experience
with VHT Navigator
Address disconnected, cross-channel customer experiences by connecting key moments and identifying
real-time opportunities to navigate customers as they move across channels.
86% agree that customers are more loyal when using VHT solutions
Surveyed VHT clients agree that their customers are more loyal
to their brand when using our solutions.
Improve the Customer Journey with Callback
Obtaining your customers opinions is an essential part of running your service organization. While it’s important to gauge their level of satisfaction or dissatisfaction, it’s also necessary to obtain their feedback on your products and identify their wants and needs. Only through this level of understanding, can you begin to create personal relationships with your […]
While achieving consistent, mutually beneficial customer interactions is an optimum goal, the inflexible, cookie-cutter approach to customer service has reached the end of its life cycle. Here are eight reasons why personalized customer service isn’t just the best option, it’s the only option for companies that are planning for success. Companies live and die according […]
In today’s world of ever-increasing customer expectations, successful customer service agents need more than just a friendly voice and up-to-date product knowledge. They need to have a suite of tools and solutions to support their ability to provide seamless, contextual, personalized service. They also need excellent training. The businesses that provide their service teams with […]