Contact Center Training
The Virtual Hold Training (VHT) Team educates and empowers our users with the knowledge they need to get the most out of their tailor-made Virtual Hold solution. Whatever a client’s role with Virtual Hold, we can provide training to fit your needs.
Client training is deliverable online, onsite, and in Akron, OH at VHT headquarters.
Designed for those who need an introduction to EyeQueue, including the layout and basic operations of the system, as well as a fundamental understanding of how the solution works.VIEW SYLLABUS
Created for users who need to modify the caller experience, tune the solution to meet business needs and evaluate the system performance using real-time statistics and historical reports.VIEW SYLLABUS
Learn to maintain the Virtual Hold solution and diagnose technical issues by providing and in-depth look at Virtual Hold’s system-level settings, architecture, logs and historical databases.VIEW SYLLABUS