VHT Conversation BridgeTM

Bridges the Gap Across Digital Channels and Voice

Customer engagement through digital channels continues to grow, as the use of web chat, social media, and mobile apps increase. Customers who rely solely on these communication channels will likely find themselves at a dead-end and be forced to start over on the voice channel. VHT Conversation Bridge provides the ability for your customers to request a callback through any digital channel, such as mobile or web.

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Benefits

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  • Allows your customers to gain control of their relationship with your brand regardless of channel
  • Reduces customer effort by making it easy to switch channels without encountering dead-ends
  • Informs the agent in real-time about customer information specific to their requests
  • Improves agent productivity by reducing call handle times
  • Integrates into existing contact center infrastructure

cloudiconPREMISE | CLOUD

The VHT solution is cost-effective and easy to implement and support, whether on-premise or cloud, giving companies a simple solution to improve operational performance.

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VHT solutions have helped us improve our customer experience.”

IT Professional, Fortune 500 Transportation Services Company

Case Studies

Learn how our solutions have improved customer experiences in the real world.

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