VHT Notification SuiteTM

Ensures Successful Callbacks, Improves Connection Rates, and Proactively Re-engages with Customers

More and more customers prefer digital channels, but some conversations require personal assistance. Take advantage of those digital channels to improve customer experiences by confirming commitments and offering additional options. VHT Notification Suite re-engages with customers by providing email or text notifications on the status of callbacks, improving the overall customer experience.

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Benefits

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  • Delivers customers peace of mind
  • Increases connection rates
  • Re-engages with customers who abandon before speaking to an agent
  • Reduces repeat calls, saving customers time and operational expense
  • Reduces customer effort to interact and delivers a quality experience
  • Integrates into existing contact center infrastructure

VHT Solutions helped with the retention of customers and improved customer experience.”

IT Architect, Global 500 Telecommunications Services Company

Ebooks and White Papers

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