Increase Customer Satisfaction and Empower
The time is now to harness the power of real-time omni-channel customer interaction. VHT Navigator allows you to actively engage with your customers to deliver an experience specific to their needs, ultimately enhancing the customer journey.
Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.
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Create Low Customer Effort
Provide a consistent, positive experience across all channels by bringing all systems together through basic web services integration.
Personalize with Context
Solve issues, anticipate problems and delight customers in real-time by creating customer profiles which offer a holistic view of all related context to address your customer’s needs during any touchpoint.
Visualize the Customer Journey
Actively engage with your customers by identifying key points of disruption to avoid potential churn and to escalate customer issues in real-time regardless of where they are in their journey.
Join the Engagement Revolution
Request a demo to learn how Navigator can empower your business.
VHT Navigator offers a tremendous opportunity to help contact centers, globally, move from a cost-focus to a value-add focus. This signals a huge paradigm shift; from merely satisfying consumers to creating loyal, delighted brand advocates and ambassadors.”
Michael Desalles, Principal Analyst, Frost & Sullivan
2017 North American Contact Center Software New Product Innovation Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omni-channel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.READ THE REPORT