VHT NavigatorTM

Enhance Customer Experience, Drive Connection With Context, And Achieve Positive Outcomes

Creating a personalized customer experience is one of the best ways to achieve sustainable growth, increase customer satisfaction, reduce churn, and increase revenue. When your business is empowered with context-driven data, you can achieve low effort, personalized connections with your customers in real-time.

With VHT Navigator you can address disconnected, cross-channel customer experiences by connecting key moments and identifying real-time opportunities to navigate customers as they move across channels. Navigator allows you to actively engage with your customers to deliver an experience specific to their needs, ultimately enhancing the customer journey.

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  • Provides a consistent, positive experience across channels, leading to increased satisfaction and brand perception
  • Decreases customer effort and frustration
  • Drives personalized connections with your customers in real-time
  • Creates one customer profile which offers one complete view of all related context to address customer’s needs across all channels and systems
  • Identifies potential for customer churn and eliminates it
  • Increases customer identification across voice and digital channels
  • Enhances customer segmentation and personalization
  • Analyzes activity and identifies opportunities for the next right action
  • Brings all channels and systems together through basic web services integration

VHT has allowed our organization to cater to member inquiries from a variety of channels and offer great opportunity to improve the way we serve our members.”

Business Professional, Medium Enterprise Financial Services Company

2017 North American Contact Center Software New Product Innovation Award

VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

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Analyze Customer Specific Activity with VHT Navigator

Build Meaningful and Lasting Customer Connections