Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
How can we help your contact center achieve its goals? Select an option below.
Analytics tell a story. In a call center environment, real-time analytics can trace a customer journey, track the lifecycle of call, or uncover agent availability and staffing needs. These analytics provide basic metrics such as calls in queue, inbound and outbound calls, and the number of available agents, and more nuanced analytics such as real-time […]
Creating a seamless customer experience takes time, effort and collaboration, but can be an extremely valuable asset to a business. Below are some steps when creating a seamless customer experience for your business. What is a Seamless Customer Experience? A seamless customer journey is all about building a foundation or framework that allows a business […]
Many types of customers contact your brand. Prospective customers wanting to learn more about your products or services. Existing customers with questions or who want to purchase an upgrade from you. Existing customers who are experiencing issues. But no matter the reason they’re reaching out, you should be prepared to not only address their needs, […]