Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

 

Improve the Customer Journey with Callback

Upcoming Webinar

Upcoming Webinar

Dip Your Toe into the Omni-Channel Waters: Simply Track, Visualize, and Analyze Your True Customer Journeys
The challenge remains in the mind of many: Can my organization truly implement omni-channel solutions due to the many channels we have, the existing solutions we have invested in, and in a unified manner across many functional teams? The answer is, “Yes!”

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.

VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • 10stepsefficiency

    10 Steps to Improving Contact Center Operational Efficiencies

    If you consider the rapid evolution of contact centers and the customer experience over the last decade, sustaining any level of efficiency is a notable achievement. Shifting from single channel call center to multichannel contact center at such a fast pace, contact centers across every industry are changing dramatically. This has had a tremendous, and […]

  • deep-dive

    What’s the Difference: A Deep Dive Into Omnichannel vs. Multichannel

    The battle of the prefixes is on, and it’s one that could determine both the organization of your contact center and your company’s bottom line. So is your center “multi,” or is it “omni”? And how should you sort through the buzzwords and grammar? The Grammar Multichannel contact centers evolved out of the need to […]

  • customer-perception

    Customer Perception: What It Is and How to Control It

    Customer perception plays a vital role in a company’s ability to attract new customers and to retain existing customers. The good news is that companies have the ability to control many of the factors that build an individual’s perception of the company/brand. What is customer perception? The formal definition of customer perception is, “A marketing […]