Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 


How can we help your contact center achieve its goals? Select an option below.

Upcoming Webinar

Upcoming Webinar

Dip Your Toe into the Omni-Channel Waters: Simply Track, Visualize, and Analyze Your True Customer Journeys
The challenge remains in the mind of many: Can my organization truly implement omni-channel solutions due to the many channels we have, the existing solutions we have invested in, and in a unified manner across many functional teams? The answer is, “Yes!”

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.
VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.



VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • 7bp

    7 Best Practices for Contact Center Success

    Technology continues to change the business landscape for virtually every company out there and while the concept of contact centers date back to the 1960’s, consumers expectations for these contact centers continue to evolve. From their inception, these centers were created to provide a useful service to customers in an attempt to enhance their experience […]

  • clound-trending

    Why are Cloud Contact Centers Trending in 2017?

    Cloud-based contact center software adoption has steadily risen, and a market research study conducted by Aberdeen projects 50% of contact centers will be deployed in the cloud by 2018. For many, a cloud contact center has provided a solution for a robust tool that promotes excellent user experiences. But what is it about the cloud […]

  • 10waysCallback

    10 Ways Callback Creates a Better Customer Experience

    With today’s technology, and the ever-growing demand from callers to be offered choices that make the wait to speak to a customer service agent less painful, companies must employ a multitude of IVR services that empower the caller with options. The clear frontrunner when it comes to those services is utilizing a callback solution, which […]