Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

 

Improve the Customer Journey with Callback

Upcoming Webinar

Upcoming Webinar

Dip Your Toe into the Omni-Channel Waters: Simply Track, Visualize, and Analyze Your True Customer Journeys
The challenge remains in the mind of many: Can my organization truly implement omni-channel solutions due to the many channels we have, the existing solutions we have invested in, and in a unified manner across many functional teams? The answer is, “Yes!”

Upcoming Webinar

Upcoming Webinar

October 10: 3 Easy Ways Cloud Can Boost Customer Experience without Hurting Your Budget
Adopting a cloud solution to deliver a true omni-channel approach is the key to enhancing the customer’s experience without depleting your budget.

Join us as we discuss 3 critical areas of business that need your attention to improve customer experience.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • 5-customer-exp

    5 Things to Evaluate When Updating Your Customer Experience Strategy

    If you’ve ever found yourself questioning the importance of customer experience to your business, let’s end the speculation now. A recent study found that 89% of consumers have stopped doing business with a company after experiencing poor customer service. Forrester reports that 45% of US consumers will abandon an online transaction if their questions or […]

  • Omni-Channel Experience

    How Can VHT Navigator Track Your Customer’s Journey and Enhance Your Customer’s Experience

    67% of customers list “bad customer experience” as one of the primary reasons for ceasing their relationship with a company, according to a study by ThinkJar. The same study identified that 84% of customers are frustrated when the agent they are speaking with doesn’t have their most up to date information. Finally, it’s useful to […]

  • customer-retention

    The Solution All Customer Service Agents Need to Revive Customer Relationships

    Your agents need to make the most of your customer data, using it to personalize each customer’s service experience and to inform your marketing outreach efforts. Having a powerful combination of proprietary knowledge and software capabilities literally at their fingertips will help your agents revive and cultivate these relationships. Your customers’ experience is eclipsing product […]