Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

How can we help your contact center achieve its goals? Select an option below.

Ebook

Ebook

The Omni-Channel Revolution
Adding self-service on the web, a customer service email address to your Contact Us page and a chat option meant you were cutting edge. But times have changed, and it’s not enough to just have those channels available. Customers now expect that every communication channel is linked, and just one bad experience can cost you a customer.

UK Decision-Maker's Guide

UK Decision-Maker's Guide

Get the Report
Each year, Contact Babel releases a major annual report studying the performance, operations, technology and HR aspects of UK contact centre operations. The 2017-2018 edition of the guide was recently published and is now available for download.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • measuring

    5 Methods to Help Measure Customer Satisfaction

    We spend a lot of time talking about customer satisfaction. As an industry, it’s really our bread and butter, so it makes sense that we would be constantly focused on ensuring customers are happy and satisfied. Yet it goes deeper than simple satisfaction, doesn’t it? Setting the gauge for customer retention on the concept of […]

  • callbackPt2

    Callback Best Practices Part 2: 4 Ways to Improve Callback Efficiency

    Review any customer survey results or industry research and you’ll find waiting on hold always ranks among the top three causes of customer frustration. Being on-hold for a long time when contacting a company is a top customer frustration. When asked, customers say the number one thing a company can do to improve the interaction […]

  • routing

    Top Call Routing Methods for the Modern Contact Center

    Connecting customers to the right agents the first time is essential for creating a great customer experience, and using the right routing method is key for making that happen. Call routing is the process by which an IVR/telephony system qualifies calls and places them in appropriate queues to be handled by agents. While there are […]