Inspiring Customer Loyalty,
Enabling Effortless Customer Experience
Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
regardless of channel, enriches your brand and deepens the customer relationship.
Enhance the Customer Experience
with VHT Navigator
Address disconnected, cross-channel customer experiences by connecting key moments and identifying
real-time opportunities to navigate customers as they move across channels.
86% agree that customers are more loyal when using VHT solutions
Surveyed VHT clients agree that their customers are more loyal
to their brand when using our solutions.
Improve the Customer Journey with Callback
If improving your customer service experience and upgrading your contact center has you stressed, imagine what it’s like for your customer service employees. As companies around the world undergo a paradigm shift from mass service to mass personalization, it’s not surprising that contact centers are experiencing high employee absence rates and attrition. To combat this […]
Customer patience is in shorter supply today than ever before. Thanks, in large part, to digital technology, customers have become accustomed to fast, seamless service across every channel. If this isn’t a big enough challenge for businesses, customer service has become even more complex by the reality that the competition is a mere click away. […]
Obtaining your customers opinions is an essential part of running your service organization. While it’s important to gauge their level of satisfaction or dissatisfaction, it’s also necessary to obtain their feedback on your products and identify their wants and needs. Only through this level of understanding, can you begin to create personal relationships with your […]