Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 


Improve the Customer Journey with Callback

Upcoming Webinar

Upcoming Webinar

Roundtable – How to Deliver an Effortless
Customer Experience
Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. Such businesses take proactive steps to identify and correct the points in the customer journey that require the highest effort. 

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.

VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.



VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • customer-perception

    Customer Perception: What It Is and How to Control It

    Customer perception plays a vital role in a company’s ability to attract new customers and to retain existing customers. The good news is that companies have the ability to control many of the factors that build an individual’s perception of the company/brand. What is customer perception? The formal definition of customer perception is, “A marketing […]

  • what-customers-want

    What Customers Actually Expect of Customer Service Agents

    How can you provide a memorably amazing customer experience if you don’t have a clear understanding of what your customers want when it comes to service? Leading brands known for their quality all have one thing in common. They focus on understanding what customers expect of them. This includes engagement with customer service agents. Even […]

  • consistent

    Why Consistent Customer Experience Leads to Better Customer Retention

    We know there are a number of challenges that call centers face on a daily basis. Their tasked with offering superior customer experiences to ensure satisfaction with the brand. Customers expect quality assistance in a professional and timely manner when they reach out to the call center. In many industries, today the customer service team […]