Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

 

Improve the Customer Journey with Callback

On-Demand Webinar

On-Demand Webinar

Ultimate Guide to Contact Center Software
New products are being invented. Software giants keep moving into new fields. Startups are sprouting up all over the globe. With all the diverse and ever-changing options, you need to be ready to act fast to find exactly what is needed for your contact center. Staying a step ahead can make the difference. View our best practice process that helps you identify what’s best for your contact center needs.

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.

VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • Customer Perception: What It Is and How to Control It

    Customer Perception: What It Is and How to Control It

    Customer perception plays a vital role in a company’s ability to attract new customers and to retain existing customers. The good news is that companies have the ability to control many of the factors that build an individual’s perception of the company/brand. What is customer perception? The formal definition of customer perception is, “A marketing […]

  • What Customers Actually Expect of Customer Service Agents

    What Customers Actually Expect of Customer Service Agents

    How can you provide a memorably amazing customer experience if you don’t have a clear understanding of what your customers want when it comes to service? Leading brands known for their quality all have one thing in common. They focus on understanding what customers expect of them. This includes engagement with customer service agents. Even […]

  • Why Consistent Customer Experience Leads to Better Customer Retention

    Why Consistent Customer Experience Leads to Better Customer Retention

    We know there are a number of challenges that call centers face on a daily basis. Their tasked with offering superior customer experiences to ensure satisfaction with the brand. Customers expect quality assistance in a professional and timely manner when they reach out to the call center. In many industries, today the customer service team […]