Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
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The traditional image of the contact center is shifting as technological advancements are made. The rise of work-from-home job environments has inspired many industries to gradually incorporate teleworking employees into their talent pool, and contact centers are following suit. But what are the pros and cons of bringing the contact center to the home? The […]
With the rate at which new channels are being added to contact centers, they are often added in haphazardly as they are made available – with no strategy as to how the new channels will communicate with your existing systems. This quickly turns your contact centers into a siloed, multi-channel environment, when what you need […]
Even as online channels such as live chat are fast becoming preferred ways to communicate with brands, a whopping 81% of customers in the US say they use the telephone regularly to engage. As a result, investing in your telephony infrastructure to improve the customer experience is still a great idea. As a brand, the […]