Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
Improve the Customer Journey with Callback
67% of customers list “bad customer experience” as one of the primary reasons for ceasing their relationship with a company, according to a study by ThinkJar. The same study identified that 84% of customers are frustrated when the agent they are speaking with doesn’t have their most up to date information. Finally, it’s useful to […]
Your agents need to make the most of your customer data, using it to personalize each customer’s service experience and to inform your marketing outreach efforts. Having a powerful combination of proprietary knowledge and software capabilities literally at their fingertips will help your agents revive and cultivate these relationships. Your customers’ experience is eclipsing product […]
If you consider the rapid evolution of contact centers and the customer experience over the last decade, sustaining any level of efficiency is a notable achievement. Shifting from single channel call center to multichannel contact center at such a fast pace, contact centers across every industry are changing dramatically. This has had a tremendous, and […]