Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
Improve the Customer Journey with Callback
If you consider the rapid evolution of contact centers and the customer experience over the last decade, sustaining any level of efficiency is a notable achievement. Shifting from single channel call center to multichannel contact center at such a fast pace, contact centers across every industry are changing dramatically. This has had a tremendous, and […]
The battle of the prefixes is on, and it’s one that could determine both the organization of your contact center and your company’s bottom line. So is your center “multi,” or is it “omni”? And how should you sort through the buzzwords and grammar? The Grammar Multichannel contact centers evolved out of the need to […]
Customer perception plays a vital role in a company’s ability to attract new customers and to retain existing customers. The good news is that companies have the ability to control many of the factors that build an individual’s perception of the company/brand. What is customer perception? The formal definition of customer perception is, “A marketing […]