Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
Improve the Customer Journey with Callback
The concept of multilingual contact centers is clearly the next hot topic in today’s customer-service arena; Google it and you’ll find page after page of ads for services covering hundreds of languages in a far-flung patchwork of cities and countries. If you represent a brand that has, or hopes to have, a global presence, you’re […]
The contact center has been continuously evolving since its inception more than 50 years ago. While technology has advanced tremendously, one thing has remained constant – customers’ expectations for quality service. Today, that means providing a seamless customer experience across multiple digital and voice channels. To make this happen, contact centers must move beyond multi-channel […]
If improving your customer service experience and upgrading your contact center has you stressed, imagine what it’s like for your customer service employees. As companies around the world undergo a paradigm shift from mass service to mass personalization, it’s not surprising that contact centers are experiencing high employee absence rates and attrition. To combat this […]