Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

 

How can we help your contact center achieve its goals? Select an option below.

Ebook

Ebook

The Omni-Channel Revolution
Adding self-service on the web, a customer service email address to your Contact Us page and a chat option meant you were cutting edge. But times have changed, and it’s not enough to just have those channels available. Customers now expect that every communication channel is linked, and just one bad experience can cost you a customer.

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.
VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • At-Home Contact Centers: Benefits and Pitfalls

    The traditional image of the contact center is shifting as technological advancements are made. The rise of work-from-home job environments has inspired many industries to gradually incorporate teleworking employees into their talent pool, and contact centers are following suit. But what are the pros and cons of bringing the contact center to the home? The […]

  • contactcentermagic

    Contact Center Magic: Earn Customer Loyalty with a Seamless Omni-Channel Experience

    With the rate at which new channels are being added to contact centers, they are often added in haphazardly as they are made available – with no strategy as to how the new channels will communicate with your existing systems. This quickly turns your contact centers into a siloed, multi-channel environment, when what you need […]

  • dIVR

    How a Dynamic IVR can Transform the Customer Experience

    Even as online channels such as live chat are fast becoming preferred ways to communicate with brands, a whopping 81% of customers in the US say they use the telephone regularly to engage. As a result, investing in your telephony infrastructure to improve the customer experience is still a great idea. As a brand, the […]