Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

 

Improve the Customer Journey with Callback

Latest Ebook

Latest Ebook

Be One with the Cloud
Customer callback is an important part of a company’s CRM strategy. When done right, everything is in harmony: increased sales, customer retention and new customer acquisition. So, why are so many firms doing it poorly, half way, or with dated infrastructure?

Download our new ebook to learn more.

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.

VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • Are Multilingual Contact Centers Becoming the Norm?

    Are Multilingual Contact Centers Becoming the Norm?

    The concept of multilingual contact centers is clearly the next hot topic in today’s customer-service arena; Google it and you’ll find page after page of ads for services covering hundreds of languages in a far-flung patchwork of cities and countries. If you represent a brand that has, or hopes to have, a global presence, you’re […]

  • What the Omnichannel Revolution Means for Your Contact Center

    What the Omnichannel Revolution Means for Your Contact Center

    The contact center has been continuously evolving since its inception more than 50 years ago. While technology has advanced tremendously, one thing has remained constant – customers’ expectations for quality service. Today, that means providing a seamless customer experience across multiple digital and voice channels. To make this happen, contact centers must move beyond multi-channel […]

  • Six Ways to Get Your Agents Pumped Every Day

    Six Ways to Get Your Agents Pumped Every Day

    If improving your customer service experience and upgrading your contact center has you stressed, imagine what it’s like for your customer service employees. As companies around the world undergo a paradigm shift from mass service to mass personalization, it’s not surprising that contact centers are experiencing high employee absence rates and attrition. To combat this […]