Inspiring Customer Loyalty,
Enabling Effortless Customer Experience
Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
regardless of channel, enriches your brand and deepens the customer relationship.
Enhance the Customer Experience
with VHT Navigator
Address disconnected, cross-channel customer experiences by connecting key moments and identifying
real-time opportunities to navigate customers as they move across channels.
86% agree that customers are more loyal when using VHT solutions
Surveyed VHT clients agree that their customers are more loyal
to their brand when using our solutions.
Improve the Customer Journey with Callback
The contact center has been continuously evolving since its inception more than 50 years ago. While technology has advanced tremendously, one thing has remained constant – customers’ expectations for quality service. Today, that means providing a seamless customer experience across multiple digital and voice channels. To make this happen, contact centers must move beyond multi-channel […]
If improving your customer service experience and upgrading your contact center has you stressed, imagine what it’s like for your customer service employees. As companies around the world undergo a paradigm shift from mass service to mass personalization, it’s not surprising that contact centers are experiencing high employee absence rates and attrition. To combat this […]
Customer patience is in shorter supply today than ever before. Thanks, in large part, to digital technology, customers have become accustomed to fast, seamless service across every channel. If this isn’t a big enough challenge for businesses, customer service has become even more complex by the reality that the competition is a mere click away. […]