Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
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We are all focused on delivering the best possible customer experiences for all the obvious reasons: increased brand promotion, reduced customer churn, revenue growth, and, quite simply, doing the right thing! I could site any number of analyst articles and industry quotes to establish this point, but I am confident we are all on the […]
Callback is a solution that has undoubtedly saved time and frustration since the invention of waiting in line: Have someone save your place and come back later. This simple concept has been codified into in-person lines in several industries and has made its way into the best practices of customer service. The contact center industry, […]
According to outside research only 29% of millennials prefer to talk on the phone for customer service. Speaking to customer service is dramatically dropping off as chat rises as the preferred method of contacting customer service. Organizations must deliver easy and effective customer service. If they don’t, customers will leave the brand. More importantly, customers […]