Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
Improve the Customer Journey with Callback
Still trying to compete on products or pricing? Unfortunately, this strategy offers diminishing returns in the age of heightened consumer knowledge. At their fingertips, customers have access to unlimited amounts of product and pricing information and can easily make their decision based on these highly comparable facts. However, there’s more to the story. Increasingly, customers […]
Companies, across every industry, are finding it increasingly difficult to compete based solely on price or product. Today, the big differentiator between brands is the customer experience. This is both an opportunity and a challenge with customers’ rising expectations and a growing number of digital communication channels. Yet, much of the customer experience is still […]
The concept of multilingual contact centers is clearly the next hot topic in today’s customer-service arena; Google it and you’ll find page after page of ads for services covering hundreds of languages in a far-flung patchwork of cities and countries. If you represent a brand that has, or hopes to have, a global presence, you’re […]