Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
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We spend a lot of time talking about customer satisfaction. As an industry, it’s really our bread and butter, so it makes sense that we would be constantly focused on ensuring customers are happy and satisfied. Yet it goes deeper than simple satisfaction, doesn’t it? Setting the gauge for customer retention on the concept of […]
Review any customer survey results or industry research and you’ll find waiting on hold always ranks among the top three causes of customer frustration. Being on-hold for a long time when contacting a company is a top customer frustration. When asked, customers say the number one thing a company can do to improve the interaction […]
Connecting customers to the right agents the first time is essential for creating a great customer experience, and using the right routing method is key for making that happen. Call routing is the process by which an IVR/telephony system qualifies calls and places them in appropriate queues to be handled by agents. While there are […]