Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
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Technology continues to change the business landscape for virtually every company out there and while the concept of contact centers date back to the 1960’s, consumers expectations for these contact centers continue to evolve. From their inception, these centers were created to provide a useful service to customers in an attempt to enhance their experience […]
Cloud-based contact center software adoption has steadily risen, and a market research study conducted by Aberdeen projects 50% of contact centers will be deployed in the cloud by 2018. For many, a cloud contact center has provided a solution for a robust tool that promotes excellent user experiences. But what is it about the cloud […]
With today’s technology, and the ever-growing demand from callers to be offered choices that make the wait to speak to a customer service agent less painful, companies must employ a multitude of IVR services that empower the caller with options. The clear frontrunner when it comes to those services is utilizing a callback solution, which […]