Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

How can we help your contact center achieve its goals? Select an option below.



The Omni-Channel Revolution
Adding self-service on the web, a customer service email address to your Contact Us page and a chat option meant you were cutting edge. But times have changed, and it’s not enough to just have those channels available. Customers now expect that every communication channel is linked, and just one bad experience can cost you a customer.

Upcoming Event

Upcoming Event

Customer Contact East: A Frost & Sullivan Executive MindXchange
April 8-11, 2018, Marco Island, Florida

Customer Contact East provides pragmatic real world experiences, insight, best practices and tools for embracing an accelerating digital transformation.



VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • How to Enhance CX with Journey Tracking and Meaningful Metrics

    We are all focused on delivering the best possible customer experiences for all the obvious reasons:  increased brand promotion, reduced customer churn, revenue growth, and, quite simply, doing the right thing! I could site any number of analyst articles and industry quotes to establish this point, but I am confident we are all on the […]

  • not-your-fathers

    This is Not Your Dad’s Callback

    Callback is a solution that has undoubtedly saved time and frustration since the invention of waiting in line: Have someone save your place and come back later. This simple concept has been codified into in-person lines in several industries and has made its way into the best practices of customer service. The contact center industry, […]

  • self-service

    How to Prepare for the Growing Self-Service Trend

    According to outside research only 29% of millennials prefer to talk on the phone for customer service. Speaking to customer service is dramatically dropping off as chat rises as the preferred method of contacting customer service. Organizations must deliver easy and effective customer service. If they don’t, customers will leave the brand. More importantly, customers […]