Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

How can we help your contact center achieve its goals? Select an option below.



The Omni-Channel Revolution
Adding self-service on the web, a customer service email address to your Contact Us page and a chat option meant you were cutting edge. But times have changed, and it’s not enough to just have those channels available. Customers now expect that every communication channel is linked, and just one bad experience can cost you a customer.

UK Decision-Maker's Guide

UK Decision-Maker's Guide

Get the Report
Each year, Contact Babel releases a major annual report studying the performance, operations, technology and HR aspects of UK contact centre operations. The 2017-2018 edition of the guide was recently published and is now available for download.



VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • realtimeanalytics

    Real-time call analytics can be a huge boost to your call center’s performance

    Analytics tell a story. In a call center environment, real-time analytics can trace a customer journey, track the lifecycle of call, or uncover agent availability and staffing needs. These analytics provide basic metrics such as calls in queue, inbound and outbound calls, and the number of available agents, and more nuanced analytics such as real-time […]

  • cust-journey

    How to Create the Seamless Customer Experience

    Creating a seamless customer experience takes time, effort and collaboration, but can be an extremely valuable asset to a business. Below are some steps when creating a seamless customer experience for your business. What is a Seamless Customer Experience? A seamless customer journey is all about building a foundation or framework that allows a business […]

  • transform-promoters

    5 Moments When Customers Turn Into Brand Promoters

    Many types of customers contact your brand. Prospective customers wanting to learn more about your products or services. Existing customers with questions or who want to purchase an upgrade from you. Existing customers who are experiencing issues. But no matter the reason they’re reaching out, you should be prepared to not only address their needs, […]