• Inspiring Customer Loyalty,
    Enabling Effortless Customer Experience

    Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
    regardless of channel, enriches your brand and deepens the customer relationship.

    Watch Our Callback Video

  • Enhance the Customer Experience
    with VHT Navigator

    Address disconnected, cross-channel customer experiences by connecting key moments and identifying
    real-time opportunities to navigate customers as they move across channels.

    Learn More About Navigator

  • 86% agree that customers are more loyal when using VHT solutions

    Surveyed VHT clients agree that their customers are more loyal
    to their brand when using our solutions.

    Learn more about VHT Callback

Improve the Customer Journey with Callback

Upcoming Webinar

Upcoming Webinar

Don’t Wait! Transform Customers into Brand Promoters Now
With a growing volume of digital, online and offline connection channels, helping customers navigate the customer service and support journey is critical to brand reputation. Join us on Wednesday, April 5 to get insights into mapping the ideal customer journey, while delivering a true omni-channel experience. 

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.

VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.

Press Release

Press Release

VHT and Voxai Partner to Bring Positivity to Customer Service Interactions Regardless of Channel
AKRON, Ohio – March 7, 2017 –Virtual Hold Technology (VHT) has partnered with Voxai Solutions, a leading contact center consulting and managed services provider, to bring onmichannel expertise and callback options to contact centers across hospitality, energy, government and finance industries.

Blog Posts

  • Six Ways to Get Your Agents Pumped Every Day

    Six Ways to Get Your Agents Pumped Every Day

    If improving your customer service experience and upgrading your contact center has you stressed, imagine what it’s like for your customer service employees. As companies around the world undergo a paradigm shift from mass service to mass personalization, it’s not surprising that contact centers are experiencing high employee absence rates and attrition. To combat this […]

  • Take a Different Turn: How Your Business Can Prevent Customer Journey Roadblocks

    Take a Different Turn: How Your Business Can Prevent Customer Journey Roadblocks

    Customer patience is in shorter supply today than ever before. Thanks, in large part, to digital technology, customers have become accustomed to fast, seamless service across every channel. If this isn’t a big enough challenge for businesses, customer service has become even more complex by the reality that the competition is a mere click away. […]

  • Customer Surveys: How to Act on Your Customers’ Feedback

    Customer Surveys: How to Act on Your Customers’ Feedback

    Obtaining your customers opinions is an essential part of running your service organization. While it’s important to gauge their level of satisfaction or dissatisfaction, it’s also necessary to obtain their feedback on your products and identify their wants and needs. Only through this level of understanding, can you begin to create personal relationships with your […]