• Inspiring Customer Loyalty,
    Enabling Effortless Customer Experience

    Helping organizations deliver an exceptional customer experience to ensure every customer interaction,
    regardless of channel, enriches your brand and deepens the customer relationship.

    Watch Our Callback Video

  • Enhance the Customer Experience
    with VHT Navigator

    Address disconnected, cross-channel customer experiences by connecting key moments and identifying
    real-time opportunities to navigate customers as they move across channels.

    Learn More About Navigator

  • 86% agree that customers are more loyal when using VHT solutions

    Surveyed VHT clients agree that their customers are more loyal
    to their brand when using our solutions.

    Learn more about VHT Callback

Improve the Customer Journey with Callback

Latest Ebook

Latest Ebook

Be One with the Cloud
Customer callback is an important part of a company’s CRM strategy. When done right, everything is in harmony: increased sales, customer retention and new customer acquisition. So, why are so many firms doing it poorly, half way, or with dated infrastructure?

Download our new ebook to learn more.

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.

VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • What the Omnichannel Revolution Means for Your Contact Center

    What the Omnichannel Revolution Means for Your Contact Center

    The contact center has been continuously evolving since its inception more than 50 years ago. While technology has advanced tremendously, one thing has remained constant – customers’ expectations for quality service. Today, that means providing a seamless customer experience across multiple digital and voice channels. To make this happen, contact centers must move beyond multi-channel […]

  • Six Ways to Get Your Agents Pumped Every Day

    Six Ways to Get Your Agents Pumped Every Day

    If improving your customer service experience and upgrading your contact center has you stressed, imagine what it’s like for your customer service employees. As companies around the world undergo a paradigm shift from mass service to mass personalization, it’s not surprising that contact centers are experiencing high employee absence rates and attrition. To combat this […]

  • Take a Different Turn: How Your Business Can Prevent Customer Journey Roadblocks

    Take a Different Turn: How Your Business Can Prevent Customer Journey Roadblocks

    Customer patience is in shorter supply today than ever before. Thanks, in large part, to digital technology, customers have become accustomed to fast, seamless service across every channel. If this isn’t a big enough challenge for businesses, customer service has become even more complex by the reality that the competition is a mere click away. […]