Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

 

Improve the Customer Journey with Callback

On-Demand Webinar

On-Demand Webinar

Ultimate Guide to Contact Center Software
New products are being invented. Software giants keep moving into new fields. Startups are sprouting up all over the globe. With all the diverse and ever-changing options, you need to be ready to act fast to find exactly what is needed for your contact center. Staying a step ahead can make the difference. View our best practice process that helps you identify what’s best for your contact center needs.

VHT Outreach

VHT Outreach

Introducing VHT Outreach
Contacting customers before they know they need assistance demonstrates to customers that the brand has their best interests at heart.

VHT Outreach proactively connects with your customers to gather essential data, announces information and provides timely updates.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, Virtual Hold Technology (VHT) has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • Jump Ahead of the Competition with These 10 Customer Service Strategies

    Jump Ahead of the Competition with These 10 Customer Service Strategies

    Still trying to compete on products or pricing? Unfortunately, this strategy offers diminishing returns in the age of heightened consumer knowledge. At their fingertips, customers have access to unlimited amounts of product and pricing information and can easily make their decision based on these highly comparable facts. However, there’s more to the story. Increasingly, customers […]

  • 10 Ways to Drive Positive Customer Perceptions of Your Brand

    10 Ways to Drive Positive Customer Perceptions of Your Brand

    Companies, across every industry, are finding it increasingly difficult to compete based solely on price or product. Today, the big differentiator between brands is the customer experience. This is both an opportunity and a challenge with customers’ rising expectations and a growing number of digital communication channels. Yet, much of the customer experience is still […]

  • Are Multilingual Contact Centers Becoming the Norm?

    Are Multilingual Contact Centers Becoming the Norm?

    The concept of multilingual contact centers is clearly the next hot topic in today’s customer-service arena; Google it and you’ll find page after page of ads for services covering hundreds of languages in a far-flung patchwork of cities and countries. If you represent a brand that has, or hopes to have, a global presence, you’re […]