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ARCHITECTURE
Definitions of new technologies:
ADO.NET
ActiveX Data Objects technology is the primary relational data access model for Microsoft .NET-based applications. It may be used to access data sources for which there is a specific .NET Provider, or, via a .NET Bridge Provider, for which there is a specific OLE DB Provider, ODBC Driver, or JDBC Driver.
ASP.NET
Part of Microsoft's .NET platform, a set of web development technologies marketed by Microsoft used to build dynamic web sites, web applications and XML web services.
Queue Manager
The Queue Manager is the virtual queuing and tracking component. It interfaces with PBX/ACDs to receive telephony events, calculate wait times and transfer calls to and from different route points. At the appropriate time, when it is a caller's turn, Queue Manager tells the IVR to place return calls. Queue Manager also preserves all the original data associated with the call for screen pop.
SOAP
A protocol for exchanging XML-based messages over a computer network, normally using HTTP. SOAP forms the foundation layer of the web services stack, providing a basic messaging framework that more abstract layers can build on.
TCP
A connection-oriented, reliable-delivery byte-stream transport layer communication protocol. TCP is the intermediate layer between the Internet Protocol below it, and an application above it. Applications often need reliable pipe-like connections to each other and TCP does the task of the transport layer in the simplified OSI model of computer networks.
UDDI
Universal Description, Discovery and Integration is a platform-independent, XML-based registry for businesses worldwide to list themselves on the Internet, if desired.
Virtual Hold Queue Manager Web Service (VHQMWS)
This Web service connects to Queue Manager through the transport socket manager (TCP). It controls the initialization and the connectivity to other Web services, which connect to databases and Web applications. It is the first point of contact for retrieving and modifying all configuration settings related to the Virtual Hold system.
Voice XML
The W3C's standard XML format for specifying interactive voice dialogues between a human and a computer. It is fully analogous to HTML, and brings the same advantages of web application development and deployment to voice applications that HTML brings to visual applications. VoiceXML has tags that instruct the voice browser to provide speech synthesis, automatic speech recognition, dialog management, and soundfile playback.
WSDL
This is an XML-based service description on how to communicate using the web service; namely the protocol bindings and message formats required to interact with the web services listed in its directory. The supported operations and messages are described abstractly, and then bound to a concrete network protocol and message format.
XML
A W3C-recommended general-purpose, extensible markup language, capable of describing many different kinds of data. Its primary purpose is to facilitate the sharing of data across different systems, particularly systems connected via the Internet.