Waiting on hold is arguably the worst customer experience a company can give its callers. A virtual queuing solution educates and empowers customers with respectful options for managing their time.

68% of consumers say that they are frustrated by long hold times (Lightspeed)

64% of consumers feel companies with which they frequently interact via telephone are not very respectful of their time  (Call Voice)

63% of consumers stop using a company’s products based upon a negative call center experience (Purdue University)

100% for consumers between ages 18 and 25 (Purdue University)

Just think of personal experience. If the 30-second continuous loop of New Age music doesn’t drive you crazy, then the repeated statements about how “your call is very important to us” will. If our calls were truly important, then we would be offered an alternative to this painful and predictable condition. Through new technology, a viable alternative does exist: virtual queuing. When the expected hold time exceeds a set threshold, customers will hear a message that tells them the expected wait time and gives them the option to “continue to hold or request a callback” in the same amount of time they would have waited on hold, without losing their place in line.
 
A virtual queuing solution educates and empowers customers with respectful options for managing time. Consumers who have experienced virtual queuing indicate that it is the “next best thing” to being answered immediately by an agent because it allows them to be productive while a virtual placeholder saves their place in the queue or calls them back later at a more convenient time. One caller said, “It was great, you told me how long the wait would be and you kept your word. It worked exactly as it was supposed to.”
 
-Read the article,"Answer my call!"