Contact Center Training

 

The Virtual Hold Training (VHT) Team educates and empowers our users with the knowledge they need to get the most out of their tailor-made Virtual Hold solution. Whatever a client’s role with Virtual Hold, we can provide training to fit your needs.

Client training is deliverable online, onsite, and in Akron, OH at VHT headquarters.

 

Essential Training

Designed for those who need an introduction to EyeQueue, including the layout and basic operations of the system, as well as a fundamental understanding of how the solution works.

View Syllabus

Administration Training

Created for users who need to modify the caller experience, tune the solution to meet business needs and evaluate the system performance using real-time statistics and historical reports.

View Syllabus

Maintenance Training

Learn to maintain the Virtual Hold solution and diagnose technical issues by providing and in-depth look at Virtual Hold’s system-level settings, architecture, logs and historical databases.

View Syllabus

Request Information

Get more information about the training we offer and pricing.

Request a Price Quote

 

See our Training Policies
Note: For information about our Partner training, please contact training@virtualhold.com.