Be proactive with your customer service through all stages of their engagement with you...
“Please hold while I transfer you” are the dreaded words of customer service representatives (CSR) everywhere. The customer doesn’t know what awaits – a long hold time with pushy on-hold messages? An annoying loop of awful music? A CSR who requires the customer to repeat all of their data?
And when companies try to up the customer service quotient by requiring the CSR to wait on hold with the customer, the CSR’s productivity is greatly compromised.
But all of that uncertainty isn’t necessary with desktop applications possible with Virtual Hold Technology’s Platform Toolkit.
*Coming in 2010
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