Seapine Software Added to VHT Environment to Improve QA
This white paper is from Seapine Software and reviews the installation of Seapine at VHT.

Consolidating Network Infrastructure Resources in Contact Centers
This white paper is designed to assist IT professionals in contact centers moving from premise-based to enterprise-based solutions; this includes ways to find the right combination of consolidation technologies.

Skills-Based Routing and Virtual Queuing:
Using Complementary Technologies to Increase Service Levels
This white paper proposes a solution to a common contact center problem: trying to manage queues to maintain performance metrics and achieve customer loyalty initiatives, while at the same time trying to control the costs of hiring and training specialists.

The Total Economic Impact™ of Virtual Hold's Virtual Queuing Solutions
Commissioned study conducted by Forrester Consulting

The Importance of Queue Management Strategies
Overview of how a queue management solution like Virtual Hold can efficiently resolve the problems that notoriously plague contact centers.

The Queuing Quandary
Queues are part of every contact center. This paper outlines some of the methodologies for handling queues efficiently.

Purdue University Case Study showing the effects of Virtual Hold:
• Executive Summary
• Entire Case Study