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Related Articles The Psychology of Waiting Lines by David H. Maister Virtual Queuing: Could It Be a Reality for Airports? by Joseph A. Narens, Goliath Losing "Wait" by Dr. Mukla Kampllikar, The TMTC Journal of Management -While no reference to Virtual Hold is made, virtual queuing is a comprehensive solution to the concepts posed in this article. |
NEWSROOM ARTICLES
Don't Count on Satisfied Customers and virtual queuing explanation
Finacial Services Technologyarticle by Virtual Hold Technology
Contact Center Spotlight: Pacific Gas & Electric
Customer Management Insight highlights PG&E's contact center environment,
including its virtual queuing implementation
Call-back software keeps Virtual Hold’s line busy
Crain's Cleveland Business article by Chuck Soder
Six Guidelines for Intelligent Customer Service
CP Wire article by Virtual Hold Technology
Take Customer Relationships Off Hold
Financial Services Technology article by Virtual Hold Technology
The Do's and Don'ts of On-Hold Messages
Customer Management Insight article that includes "Taking Customers Off Hold: Virtually" by Virtual Hold Technology
Say Goodbye to Being on Hold
6abc Action News Consumer Report on Virtual Hold by Nydia Han
M&A Pains Stifle Efforts To Shore Up Call Centers
Insurance Networking News article by Bob Mueller, about insurance company contact centers, as well as four contact center technologies worth watching, which includes virtual queuing
Answer My Call! Technology Helps Utilities Get Customers Off Hold
Electric Light & Power article by Eric Camulli of Virtual Hold Technology
Queuing Up Performance: How To Apply A Virtual Queuing Strategy In Your Contact Center
Customer Interaction Solutions article by Eric Camulli of Virtual Hold Technology
How Inbound Keeps Outbound Alive: Dialing for Loyalty
Contact Professional Magazine article by Eric Camulli of Virtual Hold Technology
Technology Lets You Hang Up On Companies
abc13.com/Houston by Mike McGuff
How to Optimize Skills-Based Routing Using a Virtual Queue
Connections Magazine article by Eric Camulli of Virtual Hold Technology
Two-Minute Warning: Offering customers on hold an automated option of getting a callback can keep them from hanging up for good
CableWorld article by Michael Grebb of CableFAX Daily
The Viability of Virtual Queuing Tools
by Greg Levin, Call Center Magazine
Dominion East Ohio Gets a Hold on Phone Problems
by Betty Lin-Fisher, Akron Beacon Journal business writer
Callbacks Ease Long Wait Times
Customer Service Newsletter
Local Company Pioneers New Phone Back Technology
posted by wkyc.com
The Queuing Quandary
posted by contactcenterworld.com
When Workforce Planning Isn't Enough: The Importance of Virtual Queuing
as appeared in OnTarget - a quarterly publication of the Society of Workforce Planning Professionals
Virtual Hold™ Helps a Major Wireless Telecom Provider Decrease Costs and Increase Customer Satisfaction
Call Center Times
Virtual Queuing
as appeared in CallVoice, a weekly publication posted by iccmnewsline.com