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Virtual Hold
Technology’s patented virtual queuing solutions help call centers meet
service level targets with reduced staffing requirements. The Virtual
Hold software educates callers of their estimated wait time and gives them the
choice of remaining on hold or receiving a callback when it’s their
turn to speak with an agent; other features include scheduled callbacks
and integration with your website for “click-to-callback.”
Virtual Hold Technology is the creator of the Virtual Hold product suite. With more than 12 years of industry leadership as a dedicated innovator of queue management solutions, Virtual Hold is the must-have standard for contact centers serious about providing top levels of customer service. Sign up for our e-newsletter to keep up-to-date on Virtual Hold Technology. Visit the Virtual Hold Users Forum to network with other users of the Virtual Hold product suite. |
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| Join VHT 1995-2008 Virtual Hold Technology, LLC. All rights reserved. Virtual queuing callback technology protected under U.S. Patents 5,627,884; 6,563,921; 6,754,334 and other international patents pending. |