Virtual Hold Technology’s patented virtual queuing solutions help call centers meet service level targets with reduced staffing requirements. The Virtual Hold software educates callers of their estimated wait time and gives them the choice of remaining on hold or receiving a callback when it’s their turn to speak with an agent; other features include scheduled callbacks and integration with your website for “click-to-callback.”

The Virtual Hold software suite:

 

Increases customer satisfaction
Reduces ASA & abandons
Improves service level
Increases agent efficiency
Reduces toll and labor expenses
Improves agent morale and reduces turnover

Virtual Hold Technology is the creator of the Virtual Hold product suite. With more than 12 years of industry leadership as a dedicated innovator of queue management solutions, Virtual Hold is the must-have standard for contact centers serious about providing top levels of customer service.

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