"We are very pleased with Virtual Hold. We have received positive responses from our customers: They appreciate the convenience and the ease of doing business with Countrywide Bank. And we’ve found that Virtual Hold is one of the easiest and most efficient ways to have a positive impact on our customer’s perception of our company."
– Countrywide Bank

“There are three primary benefits to Virtual Hold. First, better customer experience. Second, reduced abandonment rate which results in an increase in sales. Third, you save the telecommunications costs. So it’s a win on all three counts.”
– HSN

“The customers are satisfied, and if the customer is happier then your likelihood of making a sale is greatly increased.”
– IBM

“The customers think it is great. Thanks for activating it now. Customers are less angry when they get called back because they are not having to wait.”
– Cox Communications

“I was extremely impressed with the professionalism of your employees. Our Business Applications Engineer was very easy to work with.”
– Atmos Energy

“Virtual Hold Technology's presentation and presales analysis clearly demonstrated the value that their solutions would provide for BGE.”
– Baltimore Gas & Electric

“Giving our customers choices for managing their time is another way T-Mobile is enhancing the level of service we offer. In addition to the customer satisfaction benefit, Virtual Hold allows our contact centers to maximize resource utilization and improve efficiency.”
– T-Mobile

“The caller was thrilled with the callback experience and thanked the agent for implementing our technology.”
– Dayton Power & Light

“You guys are as thorough and knowledgeable as any vendor we've worked with. It's been a pleasure.”
– Navy Federal Credit Union

“Our selection of Virtual Hold reinforces Time Warner Cable's corporate message: 'It's time to get more out of life. It's time for a cable company that understands how important your time is.' Time Warner Cable is always looking to new technology like Virtual Hold to help us provide the best possible customer experience.”
– Time Warner Cable

“We love our Virtual Hold system. It has been wonderful!”
– Westar Energy

"Thank you so much for getting this completed in such a short time and for working through issues with us. Now we can't wait to implement this on our other lines! I look forward to a long relationship with you and Virtual Hold."
– Aflac

"Thank you again for all you’ve done to help us get up and running. I love VH."
– Comcast Cable