Seapine Software Added to VHT Environment to Improve QA
This white paper is from Seapine Software and reviews the installation of Seapine at VHT.
Consolidating Network Infrastructure Resources in Contact Centers
This white paper is designed to assist IT professionals in contact centers moving from premise-based to enterprise-based solutions; this includes ways to find the right combination of consolidation technologies.
Skills-Based Routing and Virtual Queuing:
Using Complementary Technologies to Increase Service Levels
This white paper proposes a solution to a common contact center problem: trying to manage queues to maintain performance metrics and achieve customer loyalty initiatives, while at the same time trying to control the costs of hiring and training specialists.
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