Akron, OH —August 24, 2010 –Virtual Hold Technology® (VHT®), the leading developer of virtual queuing solutions worldwide, was honored today with inclusion in the fourth annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. VHT’s technology solutions help companies bridge the gap between self-service technology and live customer relationships in order to deliver positive, consistent experiences to their customers.

“The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. president Bob LaPointe. “The 2010 Inc. 5000 showcases a particularly hardy group of entrepreneurs.”

President and Founder Mark Williams established VHT in 1995 to provide contact centers worldwide with innovative virtual queuing solutions that enhance the customer experience while improving operational efficiencies.
“When the economy struggles, customer-focused companies like our clients seek out innovative solutions to ensure that customer service doesn’t falter along with the economy. VHT’s technology is designed to help companies efficiently handle high call volumes without sacrificing the customer experience,” Williams said. “This commitment differentiates us from our competitors and has led to steady, substantial growth. We are honored to be recognized by Inc. Magazine as one of the top software companies in the United States.”

VHT develops virtual queuing solutions for companies in all industries, including government, communications, energy, finance and insurance/healthcare. Clients include Southwest Airlines, T-Mobile, Time Warner Cable, the American Postal Workers Union Health Plan and the California Public Employees’ Retirement System. To learn more about virtual queuing, visit www.virtualhold.com/wp.

The Inc. 500|5000 List represents the most comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs. Music website Pandora, convenience store chain 7-Eleven, Brooklyn Brewery, and Radio Flyer, maker of the iconic children’s red wagon, are among the prominent brands featured on this year’s list. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found on www.inc.com/5000.