Virtual Hold Technology Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing

Akron, OH —July 21, 2010 – Virtual Hold Technology® announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, Virtual Hold Technology’s Concierge® software solution, version 6.7 has successfully completed interoperability testing with Cisco Unified Contact Center Enterprise (UCCE), version 7.2.

The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Registered Developer, Virtual Hold Technology offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers. With offerings such as Virtual Hold Concierge software, version 6.7, customers can more quickly deploy a broad range of Cisco Compatible business applications, devices, or services that can enhance the capabilities, performance, and management of their Cisco network. For more information on Virtual Hold Concierge software, version 6.7, interoperability with Cisco Unified Contact Center Enterprise (UCCE), go to: http://developer.cisco.com/web/partner/search?accountId=0014000000OZBMEAA5

* Interoperability testing is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

About Virtual Hold Technology
Virtual Hold Technology^® (VHT^®) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT’s patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Southwest Airlines, Time Warner Cable and AVON. To learn how VHT’s virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.