FOR IMMEDIATE RELEASE

Learn How Customer Service Technologies
Can Drive Loyalty at the Performance Conference
Chief Technology Officer Eric Camulli Shows How to Better Compete in Today’s Market

Orlando, Fla. — May 4, 2009 – Building customer and employee loyalty is key to organizational growth, especially during economic downturns, according to Eric Camulli, the chief technology officer for Virtual Hold Technology (VHT). Camulli will speak on this topic on Wednesday, May 6, to business executives at The Performance Conference in Orlando, Fla. The Performance Conference brings together executives to explore the latest innovations and best practices in performance management and process improvement initiatives.

“During times of uncertainty, people want companies and brands they can trust,” Camulli said. “An economic downturn, for instance, is an opportunity to show that you’re more concerned about your customers than your stock price by providing access to important information in a timely manner. It differentiates your company from your competitors and provides positive customer experiences that build trust and consequently improve loyalty.”

For customer service, a virtual queuing solution enables customers who previously had to wait on hold to choose to hang up the phone, maintain their place in the calling queue and receive a callback just as promptly as if they had remained on the line. Customers also can use the Internet to place their phone number in the contact center’s calling queue, resulting in a callback when it’s their turn. A final option is for the customer to schedule a convenient callback time up to seven days from their initial call.  

Camulli’s session is part of Track J: Improve the Customer Experience to be held on Wednesday, May 6, 2009, at 1:30 pm. VHT representatives will be available in the exhibit hall to explain how virtual queuing helps companies enhance the customer experience and improve service levels while boosting operational efficiencies. To learn more about how to create better experiences for your customers, visit Camulli’s blog or follow him on Twitter.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

Free Interactive Demonstration: 888-412-2214
Experience what your customers experience with Virtual Hold.

Media Contacts
Adrienna M. Frazer         
Virtual Hold Technology         
afrazer@virtualhold.com      

Amy Fisher
Padilla Speer Beardsley
afisher@psbpr.com

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