FOR IMMEDIATE RELEASE

VHT President Mark Williams Selected as ‘Forty Under 40’ Honoree

Akron, OH – November 17, 2008 – Mark Williams, founder and president of Virtual Hold Technology, LLC (VHT), was named today to Crain’s Cleveland Business’ annual “Forty Under 40” list that honors the outstanding achievements of young Northeast Ohio professionals who are actively guiding the business community.

Not one to wait around for anything, Williams started his career in the contact center business while taking classes at the University of Akron. “I didn’t love school,” he said in Crain’s Cleveland Business. “I loved work.”

That love for work triggered Williams to found Virtual Hold Technology in 1995 where he sought to develop a contact center solution that virtually eliminates hold time, enhancing the customer experience while reducing costs and improving operational efficiencies. Thirteen years later, the Virtual Hold product suite is a must-have software solution for contact centers worldwide.

Crain’s Cleveland Business chooses a cross-section of people based on accomplishments in their field and their involvement in civic, charitable, or professional activities. For more information about “Forty Under 40,” visit http://www.crainscleveland.com/section/forty08.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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