FOR IMMEDIATE RELEASE

OPERS to Add Virtual Hold Software to Contact Center:
New Technology Will Enhance the Customer Experience

Akron, OH – July 17, 2008 – The Ohio Public Employees Retirement System (OPERS) will add the Virtual Hold™ software solution to its contact centers, Virtual Hold Technology LLC (VHT) announced today.

OPERS serves more than 920,000 members with its customer contact center in Columbus, Ohio. Once installed, the Virtual Hold software will take effect if hold time reaches a threshold set by OPERS. The Virtual Hold software could potentially save the OPERS contact center and its customers 2 years of customer hold time annually.

"The number of retirees in this country is growing at an incredible rate," said Eric Camulli, VHT’s Chief Technology Officer. "OPERS' investment in Virtual Hold will help manage the ever-increasing demand for services."

The Virtual Hold solution includes the Concierge™ and Rendezvous™ software products. Concierge educates callers of the estimated wait time and offers them the choice to wait on hold or receive a callback in the same amount of time as though they had waited on hold. Rendezvous treats after-hours callers and empowers callers to schedule return calls at a more convenient time.

OPERS joins the California Public Employee Retirement Services (CalPERS) as another government agency using technology to improve the customer experience.

Located in Columbus, Ohio, OPERS is the largest state pension fund in Ohio and the 14th largest retirement system in the United States. To learn more, visit www.opers.org.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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