FOR IMMEDIATE RELEASE

Virtual Hold Technology Completes Enterprise-Wide Implementation at T-Mobile
All T-Mobile Contact Centers Now Offering Virtual Hold’s Virtual Queuing

Akron, OH – June 10, 2008 – After four years of collaboration and teamwork, Virtual Hold Technology, LLC (VHT) and T-Mobile recently completed the enterprise-wide deployment of the Virtual Hold virtual queuing solution in T-Mobile’s contact centers nationwide.

With the completion of this project, T-Mobile customers across all markets and customer segments will be able to choose Virtual Hold instead of waiting on hold, explained VHT Chief Technology Officer Eric Camulli.

“We share with T-Mobile a vision of providing positive customer experiences. This vision propelled the project and kept it focused,” Camulli said. “This gives T-Mobile a great competitive advantage, and I applaud their service commitment to their customers.”

Virtual Hold Technology was founded with a single dedication to providing innovative, market-leading virtual queuing solutions to contact centers worldwide. The Virtual Hold solution virtually eliminates hold time by educating callers of the estimated wait time and empowering them to choose to remain on hold or to receive a return call in the same amount of time as if they had waited on hold. Other Virtual Hold features include scheduled callbacks and website integration for “click to call.”

Based in Bellevue, Wash., T-Mobile USA, Inc. is a wholly owned subsidiary of T-Mobile International, one of the world’s leading companies in mobile communications. For more information on T-Mobile, visit www.t-mobile.com.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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