FOR IMMEDIATE RELEASE

FirstEnergy Joins VHT Client Base

Akron, OH – April 01, 2008 – Virtual Hold Technology, LLC (VHT) today announced that FirstEnergy Corp. (NYSE: FE) will implement the Virtual Hold virtual queuing solution, including the Concierge™ and Rendezvous™ software products.

During periods of high call volume, the Virtual Hold solution allows customers who call FirstEnergy or its operating companies to either wait for the next available representative or hang up and receive a callback in the same amount of time as if they’d stayed on the line.

"We are pleased to offer our customers another option for handling any number of transactions with our customer service representatives that takes into account today’s busy lifestyles and schedules," said Thomas A. Clark, FirstEnergy Vice President of Customer Service & Service Area Development. "With nearly 10 million calls coming in to our customer service centers, Virtual Hold will help us provide our customers with the highest level of service."

VHT clients typically see increased customer satisfaction because of the highlighted focus on providing a positive customer experience. The Virtual Hold solution also helps reduce the need for customers to make repeat calls to customer service centers.

VHT will install the Virtual Hold solution at FirstEnergy’s contact centers and expects the software to be operational by summer.

FirstEnergy is a diversified energy company headquartered in Akron, Ohio. Its seven electric utility companies — Ohio Edison, The Cleveland Electric Illuminating Company, Toledo Edison, Pennsylvania Electric, Pennsylvania Power, Metropolitan Edison, and Jersey Central Power & Light — provide electricity to 4.5 million customers in Ohio, Pennsylvania, and New Jersey. For more information, visit www.firstenergycorp.com.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

# # #