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FOR IMMEDIATE RELEASE
Corsidian to Offer Virtual Hold in Latin America
Akron, OH – July 24, 2007 – Virtual Hold Technology®, LLC (VHT), the leading provider of virtual queuing solutions, announced together with Corsidian that they have entered into a Managed Service Provider Agreement. This agreement will enable Corsidian to offer the Virtual Hold product suite to its customers in Latin America.
Corsidian is one of the leading distributors and integrators of contact center technology in Latin America. According to Andrew Salisbury, CEO of Corsidian, “Our customers place a high value on customer service, and few technologies can improve customer service while providing a strong return on investment the way Virtual Hold does. We are very excited about this partnership with Virtual Hold Technology and the ability to offer this solution to our customers."
Internationally, Virtual Hold is the leading virtual queuing solution for contact centers. Virtual Hold empowers customers by giving them a viable alternative to waiting on hold. Callers can choose to hang up and allow the Virtual Hold software to maintain their place in the queue. This gives customers the freedom to be productive while they await a return call in the same amount of time that they would have waited on hold. When their virtual placeholder reaches the front of the queue, Virtual Hold initiates a return call and then automatically connects them to an available agent. Taking customers off hold improves the overall customer experience. Virtual Hold is completely compatible with all major automatic call distributor (ACD), interactive voice response (IVR), routing and workforce management systems, including Avaya, Aspect, Nortel, Siemens, Alcatel, Cisco and Genesys.
Corsidian purchased the Virtual Hold software suite and will offer the solution to its customers in Latin America. Mark Williams, President of VHT had this to say about the partnership: “This partnership will provide Corsidian with the ability to offer its customers a proven best-in-class solution, while providing Virtual Hold with major brand awareness and the ability to rapidly expand its market share in Latin America. We are very excited about our new partnership with Corsidian, and we are already seeing positive traction and acceptance of the technology within the Corsidian customer base.”
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.
To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).
Contact Info: Adrienna M. Frazer
About Corsidian
Puerto Rico and Colombia it serves the largest and most efficient contact centers in more than 13 countries in the CALA region. For more than nine years Corsidian has focused its business on minimizing the frustrations of contact center customers through smart implementation of technology and consulting services. These include software for inbound and outbound solutions, ACD, quality monitoring, recording, CRM, as well as consultant services. Corsidian has a proven track record in innovative service delivery and in managing complex transaction-intensive contact center applications in Latin America. For more information, visit www.corsidian.com or e-mail infomexico@corsidian.com.
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