FOR IMMEDIATE RELEASE

Virtual Hold Technology Receives the Customer Excellence Award from Genesys

Akron, OH – May 1, 2007 – At G-Force San Diego, Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), honored Virtual Hold Technology with the 2007 Customer Excellence award.

The award is given to Genesys partners who demonstrate a commitment to delivering customer-centric solutions that leverage the Genesys Customer Interaction Management (CIM) platform. To win the award, partners must have quality reference sites, successful voice implementations, full integration into the Genesys CIM platform, strong return on investment, as well as positive customer feedback.

Clients who use Virtual Hold have a huge competitive advantage by elevating the experience for those customers calling the contact center. Virtual Hold empowers callers with respectful options, including the ability to hang up and receive a return call in the same amount of time as if they had waited on hold. This empowerment is noteworthy at Reliant Energy, where Sr. VP Matthew Benner stated, "Customer choice drives innovation, and we're pleased to be one of the first major electricity providers in Texas to offer this service." Reliant Energy co-presented with Virtual Hold Technology at G-Force San Diego.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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