FOR IMMEDIATE RELEASE

Virtual Hold Technology Receives Canadian Patent for Call Center Technology

Akron, OH – April 3, 2007 – Virtual Hold Technology®, LLC (VHT), the leading provider of virtual queuing solutions, today announced that the company has received a new patent from the Canadian Intellectual Property Office in Quebec.

Virtual queuing is a solution that improves contact center efficiency and increases customer satisfaction. In periods of extended hold times, the Virtual Hold virtual queuing system automatically offers callers the option to hang up and receive a return call in the same amount of time as if they had remained on the phone. Virtual placeholders mark the callers’ places in the queue, maintaining first-in, first-out integrity.

In the last year, VHT clients have used the Virtual Hold virtual queuing technology to return approximately 63 million callback requests, saving their contact centers roughly $26 million in toll costs, and saving their customers an estimated 1.3 billion minutes of hold time.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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