FOR IMMEDIATE RELEASE

Virtual Hold Technology to Present at SOCAP

Akron, OH – October 12, 2006 – Virtual Hold Technology®, LLC (VHT), the leading provider of virtual queuing solutions, today announced that it will be presenting for the Atlanta, Georgia chapter of SOCAP (Society of Consumer Affairs Professionals).

SOCAP is an organization that provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations. The SOCAP Georgia chapter will meet in Atlanta on Thursday, October 26th and from 11:00 to 2:00, Eric Camulli, director of technology for Virtual Hold Technology, will be presenting “Taking Customer Relationships Off Hold”. The vast majority of American consumers feel companies with which they frequently interact via telephone are not very respectful with their time. Studies show that 63% of consumers stop using a company’s products based upon a negative call center experience. This presentation will show how companies can manage their customers’ experience in order to build stronger customer relationships. For information on attending this presentation, contact Tracy Parmly at 404-352-9291.

Additionally, Virtual Hold Technology will be exhibiting at the 2006 SOCAP International Annual Conference in Toronto, Canada from October 15-18. This year’s Annual Conference will provide a global perspective to customer care and highlight best practices from some of today’s top industry leaders. Visit www.socap.org for more information.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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