FOR IMMEDIATE RELEASE

excelleRx, Inc. Adopting Virtual Hold Solution

Akron, OH – October 10, 2006 – Virtual Hold Technology®, LLC (VHT), the leading provider of virtual queuing solutions, today announced that excelleRx will be introducing the Virtual Hold™ solution into their contact center environment.

excelleRx is looking forward to the Virtual Hold solution. Steve Lemak, Vice President, I.T., of excelleRx, Inc. says, “Calling into our service is one of many tasks hospice nurses must perform throughout their busy work day. We are very conscious of their time and strive to improve their overall call experience. Virtual Hold will provide our customers with a higher level of customer service while helping us increase our operational efficiency.” When hold time exists, Virtual Hold educates callers of their estimated wait time and gives them the choice of remaining on hold or receiving a callback. By choosing a callback, customers are no longer tied to a phone waiting on hold, they are able to be productive while the system maintains their place in line and calls them back when it’s their turn to speak with an agent. Other features of the Virtual Hold solution include callback appointment setting, and integration with a company’s Web site for “click-to-callback.”

Virtual Hold:
• Increases customer satisfaction
• Reduces abandons
• Improves service level
• Increases agent efficiency
• Reduces toll and labor expenses
• Improves agent morale

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

About excelleRx, Inc.

excelleRx, Inc. is the market leader in pharmaceutical care for niche disease markets, providing expert medication consultation and pharmaceutical distribution services. Combining proprietary technology and clinical experience, excelleRx ensures the appropriate use of medication, and thereby enhances quality of life. Caregivers from healthcare facilities nationwide rely on excelleRx to manage their patients’ pharmacotherapy needs. The excelleRx mission is to use technology and clinical expertise to change the way medication is deployed, so that patients are given prescriptions based on objective information rather than habit or personal preference.

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