FOR IMMEDIATE RELEASE

Virtual Hold Technology and Pipkins Team Up to
Provide Customer-Centric Solution for Navy Federal Credit Union

Akron, OH – June 20, 2006 – Virtual Hold Technology®, LLC (VHT), the leading provider of virtual queuing solutions, announced that they have partnered with Pipkins, Inc., a leading provider of workforce management (WFM) software to provide a solution that greatly enhances the contact center experience for Navy Federal Credit Union’s members.

Navy Federal Credit Union (NFCU) is the largest credit union in the world with 2.5 million members, serving the entire Department of the Navy and their families around the world with banking and financial services. Eddie Pruitte, contact center analyst for NFCU said, “We needed a solution that would allow us to more efficiently manage our workforce and provide our members with an elevated level of service. Virtual Hold and Pipkins provided us with both.” Virtual Hold is an enterprise virtual queuing solution for contact centers. Rather than wait on hold, customers can choose to hang up the phone, maintain their place in line and receive a callback just as promptly as if they had remained on the line. By integrating with Pipkins workforce management software, Virtual Hold is able to see anticipated staffing changes throughout the day and provide very accurate expected wait time announcements for members. “Setting better expectations is crucial to increasing member satisfaction,” Pruitte further states. Instead of being tied to a phone waiting on hold, customers are now free to go about their lives as they await their return call in the time promised.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

About Pipkins

Pipkins Inc. (PIPKINS), founded in 1984, is the leading supplier of workforce management software and services to the call center industry. Its Vantage Point product enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. PIPKINS’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri. For more information, visit www.pipkins.com.

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