FOR IMMEDIATE RELEASE

Virtual Hold Technology Opens Offices in U.K. and Australia

Akron, OH – October 25, 2005 – Virtual Hold Technology® LLC (VHT), the leading provider of virtual queuing solutions, announced the opening of two new offices in the U.K. and Australia to support glo bal sales efforts.

The U.K. office is located in Bracknell, England and will support the EMEA region; the Australian office is based in Melbourne and will cover the APAC region. Both sites will house sales and technical resources. These two new international sites, along with the company’s headquarters in Akron, Ohio supporting North American sales, establish a global presence
for VHT and bring the company’s innovative Virtual Hold virtual queuing solutions to contact
centers worldwide.

“This is the next logical step in VHT’s continued strategic growth,” said Wanda Munger, Executive Vice President of Channel Sales and Support for VHT. “Establishing these international offices strengthens our presence in the U.K. and provides new opportunities in the previously untapped Asia-Pacific market.”

In addition to promoting direct sales, the U.K. and Australian offices will also support VHT’s global partnership with Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP).

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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