FOR IMMEDIATE RELEASE

Wanda Munger Joins Virtual Hold Technology Leadership Team
Former VHT Customer at BellSouth Now Supporting Its Global Partnerships

Akron, OH – October 11, 2005 – Virtual Hold Technology® LLC (VHT), the leading provider of virtual queuing solutions, announced that Wanda Munger has joined the team as Executive Vice President of Channel Sales and Support. In this role, Ms. Munger will be responsible for managing VHT’s global partnership with Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP).

Ms. Munger joins VHT from BellSouth Telecommunications, Inc. in Atlanta (NYSE: BLS), where in her 30-year career she held a number of key positions including Director of Strategy and Planning, Director of Operations and Technical Support, and Assistant Vice President of Small Business Sales.

As one of VHT’s first and largest customers, BellSouth Small Business Services implemented the Virtual Hold solution in its contact centers in 2000. Ms. Munger brings a unique perspective to her work in managing the company’s channel sales efforts. “I’ve been a believer in Virtual Hold since I first heard their sales presentation in 1998. Since then I’ve spoken to dozens of companies and shared the benefits we realized by using Virtual Hold in our call centers. Not only does VHT have a great solution that every call center could benefit from, they also have a wonderful team of people who are committed to being the best in the industry. I’m excited about this new opportunity and look forward to developing our partnership with Genesys to deliver our integrated solutions to enterprises worldwide.”

Mark Williams, president and founder of VHT, stated, “We are extremely pleased to have Wanda on our team. Her sales and management expertise, coupled with her leadership talent and industry knowledge, will help build a successful partnership with Genesys as we launch our latest version of Virtual Hold that tightly integrates with the Genesys suite of software.”
Among Ms. Munger’s top priorities is establishing offices in the U.K. and Australia to support global sales efforts.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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