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FOR IMMEDIATE RELEASE
Virtual Hold Technology’s Virtual Queue Awarded Additional Patent
U.S. Patent 6,754,334 Provides Additional Intellectual Property Protection
Akron, OH – June 24, 2004 – Virtual Hold Technology LLC (VHT) announced today the receipt of U.S. Patent number 6,754,334 from the U.S. Patent and Trademark Office. The patent, issued on June 22, provides broad protection to VHT’s innovative Queue Management Solutions. This patent is the third relating to the company’s Virtual Hold callback solution, used by call centers worldwide to allow customers to leave the queue and maintain their current queue position without waiting on hold.
VHT’s Concierge™, Rendezvous™ and WebConnect™ Queue Management Solutions are designed to seamlessly integrate with the existing queue as stand-alone software that maintain both data and queuing integrity regardless of ACD, CTI, IVR, or CRM platforms.
The unique design allows for great flexibility in call flow intelligence and results in a better experience for customers.
Contact centers can fully leverage their existing technology capabilities while maintaining true queue integrity, reducing repeat call attempts, and providing customers with choices for managing their time .
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.
To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).
Contact Info: Adrienna M. Frazer
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