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FOR IMMEDIATE RELEASE
Virtual Hold Technology Announces Alliance with Aspect Communications
Virtual Hold Queue Management Solution Integrates with Aspect Contact Server
Akron, OH – June 15, 2004 – Virtual Hold Technology® LLC (VHT), the leading provider of intelligent queue management solutions, is pleased to announce an alliance with Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions. VHT recently validated the integration of its patented Virtual Hold technology with the Aspect® Contact Server version 5.2 at Aspect’s labs in San Jose, Calif.
The products work together to alleviate customer frustration with hold times and improve overall operational efficiency in the contact center.
“The customer can hold his or her place in line to speak with a sales or service representative without being tied physically to the handset,” said Pat Bernard, vice president of channels and alliances at Aspect. “The automatic callbacks Virtual Hold enables for Aspect-routed contacts can free customers to get on with their busy days, while ultimately delivering a great impression of a company going above and beyond to accommodate them.”
“Many companies use Aspect systems as their communications platform of choice,” said Eric Camulli, director of technology at VHT. “By ensuring interoperability with Aspect systems via this alliance, we’re adding value to the offerings of both Aspect and VHT. Companies using our complementary technologies can improve their customers’ service experiences and watch their own telecommunications costs go down.”
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.
To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).
Contact Info: Adrienna M. Frazer
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