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FOR IMMEDIATE RELEASE
Virtual Hold Technology® Receives NorTech Innovation Award
for Patented Queue Management Technology
Akron, OH – June 5, 2003 – Virtual Hold Technology (VHT), the premier provider of intelligent Queue Management Strategies, was presented with the 2003 NorTech Innovation Award in a ceremony on June 4, 2003.
The NorTech Innovation Awards honor individuals, companies, and nonprofit organizations in Northeast Ohio for creating, developing, and successfully implementing their inventive designs. Previous winners include The Goodyear Tire & Rubber Company, GE Lighting, Invacare, and NASA Glenn Research Center. Sponsors of the award include KeyBank, Ernst & Young, and the Wetherhead School of Management at Case Western Reserve University.
VHT received the NorTech Innovation Award in recognition of its patented first in, first out callback technology that forms the heart of its flagship product, Virtual Hold Concierge™. Concierge allows contact centers to manage their queues during peak call traffic times and provide higher levels of service to their customers with reduced staffing and operating costs.
“VHT is proud to be honored for its Queue Management Strategies,” stated Mark Williams, President and founder of VHT. “This award recognizes VHT’s leadership in the marketplace and commitment to developing innovative solutions to improve the customer experience.”
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.
To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).
Contact Info: Adrienna M. Frazer
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