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FOR IMMEDIATE RELEASE
Virtual Hold Implements Queue Management Strategies at CareFirst
Akron, OH – April 7, 2003 – Virtual Hold Technology®, a pioneer provider of intelligent Queue Management Strategies, announced today that CareFirst, Inc., an independent licensee of the Blue Cross and Blue Shield Association, has agreed to implement Virtual Hold Concierge™, a Virtual Queuing technology solution, in one of the company’s contact centers.
The queuing technology allows callers to elect to receive a return phone call rather than waiting on hold, without losing their place in line. This results in increased satisfaction for customers and reduced operating costs for the contact center.
CareFirst, a not-for-profit health care company, services more than 3.2 million individuals and groups in Maryland, Washington, DC, Northern Virginia and Delaware.
“We couldn’t be happier about CareFirst’s decision to implement our intelligent Queue Management Strategies to help them achieve their goals,” said Eric Camulli, Virtual Hold’s Director of Technology. “We are seeing great success in this tight market as contact centers are asked to do more with less. Our solutions allow contact centers to become more efficient while enhancing the customer experience.”
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.
To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).
Contact Info: Adrienna M. Frazer
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