FOR IMMEDIATE RELEASE

Virtual Hold Technology® Announces QueueInfo™ Report Package 2.0

Akron, OH – February 27, 2003 – Virtual Hold Technology, the leader in intelligent Queue Management Strategies, announces the general availability of their enhanced report package, QueueInfo Reports 2.0.

QueueInfo Reports 2.0 extends report functionality by providing new features including concentrated focus on key performance indicators, improved formatting, and up-to-the-minute historical reporting.

“Our focus with the QueueInfo Reports 2.0 release was providing our clients with reports that concentrated on Virtual Hold key performance indicators,” said Eric Camulli, Director of Technology for Virtual Hold Technology. “With our real-time and historical reports, our clients can measure the benefit Virtual Hold provides to their Queue Management Strategies. These reports are also a powerful tool for optimizing their system to provide the best possible experience for their customers.”

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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