2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002

November 27, 2007 - FINANCIAL
Huntington Bank Using Virtual Hold to Boost Customer Satisfaction and Reduce Costs

November 20, 2007 - UTILITY
Southern California Edison Adding Virtual Hold to Improve Customer Service

October 16, 2007 - FINANCIAL
Countrywide Bank Using Virtual Hold to Enhance Customer Service

October 10, 2007 - UTILITY
VH Makes It Easier to Reach PECO Customer Service

October 9, 2007 - UTILITY
New ComEd Service Expected to Dramatically Reduce Call Center Hold Times

September 19, 2007 - INSURANCE
New Technology at Unitrin Direct Gives Customers an Alternative to Waiting

August 28, 2007 - CORPORATE
Virtual Hold Technology Achieves Record Growth

August 1, 2007 - GOVERNMENT
Virtual Hold to Reduce Hold Time at CalPERS

July 24, 2007 - CORPORATE
Corsidian to Offer Virtual Hold in Latin America

June 19, 2007 - UTILITY
Virtual Hold a Key Element in Utility Contact Center Crisis Management

May 23, 2007 - CORPORATE
Virtual Hold Technology Voted as One of the Best Places to Work in Northeast Ohio

May 1, 2007 - CORPORATE
Virtual Hold Technology Receives the Customer Excellence Award from Genesys

April 3, 2007 - CORPORATE
Virtual Hold Technology Receives Canadian Patent for Call Center Technology

February 20, 2007 - CORPORATE
ICMI Survey Suggests Virtual Queuing for Contact Centers:
Technology Can 'Dramatically Enhance Customer and Employee Satisfaction'