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December 3, 2003
UKI Partnerships’ Utilization of Virtual Hold Queue Management
Solutions Recognized for Improvement in Customer Service

October 29, 2003
Westar Energy Customers No Longer on Hold;
New Technology Allows Callers to Opt for Call Back, 'Holds' Their Place in Line

October 23, 2003
Utility Providers Use Virtual Hold Queue Management to Take Customers Off Hold

July 30, 2003
Pepco Takes Customers Off Hold with Virtual Hold Queue Management Solution

June 26, 2003
Loyal Customers and Lower Costs:
Case Study Quantifies Virtual Hold Benefits for Atmos Energy

June 5, 2003
Virtual Hold Technology Receives NorTech Innovation
Award for Patented Queue Management Technology

May 28, 2003
Virtual Hold Technology Granted Patent For Queue Management Methodology

April 7, 2003
Virtual Hold™ Implements Queue Management Strategies at CareFirst

March 25, 2003
Baltimore Gas & Electric Selects Virtual Hold’s Queue Management Solution

February 27, 2003
Virtual Hold Technology® Announces QueueInfo™ Report Package 2.0

January 21, 2003
Virtual Hold Technology® Announces Virtual Hold WebConnect™