August 26, 2010 – CUSTOMER THINK
I applaud the concept, but is Lucyphone causing more harm than good?
August 24, 2010 – CORPORATE
Virtual Hold Technology Named to 2010 Inc. 500|5000 List
August 20, 2010 – CANADIAN INSURANCE TOP BROKER
Take Relationships Off Hold
August 27, 2010 – REDDIT BLOG
Instead of putting me on hold, they offered ...
August 20, 2010 – THE MORNING CALL
PPL Electric Utilities improves customer service
August 4, 2010 – CONTACT PROFESSIONAL
Top Three Reasons Why Self-Service Doesn't Cut It
August 2, 2010 – CORPORATE
Virtual Hold Technology Develops High-Value
Customer Service Applications for Alcatel-Lucent Genesys Solution
July 29, 2010 – ENERGY CENTRAL
PPL Electric Utilities debuts ‘virtual hold’ feature for improved customer service
July 21, 2010 – CORPORATE
Virtual Hold Technology Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing
July 16, 2010 – Cleveland Plain Dealer
Cleveland Division of Water outlines plan to improve service
July 6, 2010 – CORPORATE
Virtual Hold Technology Solution Now Rated ‘Avaya Compliant’
June 29, 2010 – TMC.net
Virtual Hold Receives Call Center Excellence Award: Predictive Dialer Report
June 17, 2010 – CORPORATE
Virtual Hold Technology Takes Award for Best Technology Solution Provider at IQPC Call Center Week
May 28, 2010 – ELECTRIC ENERGY
It’s About Time… for Customer Service
May 26, 2010 – EXAMINER.COM
Views from 35,000 Feet: Virtual Hold
May 20, 2010 –CONTACT PROFESSIONAL
Making the Most of Customer Interactions by Making the Most of Your Customer's Time
May 13, 2010 –CRM BUYER
Bridging the Gap Between Self-Service and Live Service
May 10, 2010 – REAL WIRE
NextiraOne Announces 2010 Contact Centre Customer Innovation Award Winners
May 5, 2010 – THE NEW YORK TIMES
Shortcuts Define Self-Service Travel
April 15, 2010 – NO JITTER
The News from G-Force: Conversation Manager
March 2010 – ELECTRIC LIGHT & POWER
Taking Relationships off Hold
April 9, 2010 – MERCURY NEWS
Action Line: A tip for renters
March 30, 2010 – CORPORATE
Virtual Hold Technology and MAC Source Communications
Partner
to Extend the Availability of Virtual Queuing Solutions
March 15, 2010 – GOVERNMENT
Labor Department to New York's Unemployed: We'll Call You Back!!!
March 2, 2010 –TRADING MARKETS
Scottish Power implements Genesys Virtual Hold technology to improve customer service
March 1, 2010 –CRM
The 2010 CRM Service Awards: The Service Elite – Southwest Airlines
February 16, 2010 - CORPORATE
Virtual Hold Technology Raises Over $5,500 For Akron Children’s Hospital
October 26, 2009 - CORPORATE
Virtual Hold Technology Looks to Provide
IP-Enabled Virtual Queuing, Joins Dialogic Partner Program
September 22, 2009 - CORPORATE
Virtual Hold Technology® and Bell Partner to Eliminate Hold Time in Canada
August 24, 2009 - CORPORATE
Virtual Hold Technology® Partners with UK-Based Qology
June 17, 2009 - CORPORATE
Virtual Hold Technology, Mark Williams Named
Ernst & Young Entrepreneur Of The Year® 2009 Award Winner in Northeast Ohio
June 2, 2009 - TRAVEL & HOSPITALITY
Southwest Airlines Callers Are Now Free to Hang Up on Hold Time
May 18, 2009 - UTILITY
Hawaiian Electric Company Saves Customers
More Than a Year of Hold Time – in Just 3 Months
May 4, 2009 - CORPORATE
Learn How Customer Service Technologies Can Drive
Loyalty at the Performance Conference
