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News

August 26, 2010 – CUSTOMER THINK
I applaud the concept, but is Lucyphone causing more harm than good?

August 24, 2010 – CORPORATE
Virtual Hold Technology Named to 2010 Inc. 500|5000 List

August 20, 2010 – CANADIAN INSURANCE TOP BROKER
Take Relationships Off Hold

August 27, 2010 – REDDIT BLOG
Instead of putting me on hold, they offered ...

August 20, 2010 – THE MORNING CALL
PPL Electric Utilities improves customer service

August 4, 2010 – CONTACT PROFESSIONAL
Top Three Reasons Why Self-Service Doesn't Cut It

August 2, 2010 – CORPORATE
Virtual Hold Technology Develops High-Value Customer Service Applications for Alcatel-Lucent Genesys Solution

July 29, 2010 – ENERGY CENTRAL
PPL Electric Utilities debuts ‘virtual hold’ feature for improved customer service

July 21, 2010 – CORPORATE
Virtual Hold Technology Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing

July 16, 2010 – Cleveland Plain Dealer
Cleveland Division of Water outlines plan to improve service

July 6, 2010 – CORPORATE
Virtual Hold Technology Solution Now Rated ‘Avaya Compliant’

June 29, 2010 – TMC.net
Virtual Hold Receives Call Center Excellence Award: Predictive Dialer Report

June 17, 2010 – CORPORATE
Virtual Hold Technology Takes Award for Best Technology Solution Provider at IQPC Call Center Week

May 28, 2010 – ELECTRIC ENERGY
It’s About Time… for Customer Service

May 26, 2010 – EXAMINER.COM
Views from 35,000 Feet: Virtual Hold

May 20, 2010 –CONTACT PROFESSIONAL
Making the Most of Customer Interactions by Making the Most of Your Customer's Time

May 13, 2010 –CRM BUYER
Bridging the Gap Between Self-Service and Live Service

May 10, 2010 – REAL WIRE
NextiraOne Announces 2010 Contact Centre Customer Innovation Award Winners

May 5, 2010 – THE NEW YORK TIMES
Shortcuts Define Self-Service Travel

April 15, 2010 – NO JITTER
The News from G-Force: Conversation Manager

March 2010 – ELECTRIC LIGHT & POWER
Taking Relationships off Hold

April 9, 2010 – MERCURY NEWS
Action Line: A tip for renters

March 30, 2010 – CORPORATE
Virtual Hold Technology and MAC Source Communications
Partner to Extend the Availability of Virtual Queuing Solutions

March 15, 2010 – GOVERNMENT
Labor Department to New York's Unemployed:  We'll Call You Back!!!

March 2, 2010 –TRADING MARKETS
Scottish Power implements Genesys Virtual Hold technology to improve customer service

March 1, 2010 –CRM
The 2010 CRM Service Awards: The Service Elite – Southwest Airlines

February 16, 2010 - CORPORATE
Virtual Hold Technology Raises Over $5,500 For Akron Children’s Hospital

October 26, 2009 - CORPORATE
Virtual Hold Technology Looks to Provide
IP-Enabled Virtual Queuing, Joins Dialogic Partner Program

September 22, 2009 - CORPORATE
Virtual Hold Technology® and Bell Partner to Eliminate Hold Time in Canada

August 24, 2009 - CORPORATE
Virtual Hold Technology® Partners with UK-Based Qology

June 17, 2009 - CORPORATE
Virtual Hold Technology, Mark Williams Named
Ernst & Young Entrepreneur Of The Year® 2009 Award Winner in Northeast Ohio

June 2, 2009 - TRAVEL & HOSPITALITY
Southwest Airlines Callers Are Now Free to Hang Up on Hold Time

May 18, 2009 - UTILITY
Hawaiian Electric Company Saves Customers
More Than a Year of Hold Time – in Just 3 Months

May 4, 2009 - CORPORATE
Learn How Customer Service Technologies Can Drive
Loyalty at the Performance Conference

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