January 2012 – CRM
Can Mobile and IVR Avoid a Fight?
October 27, 2011 – Speech Technology
Bridging the Mobile App Gap – Speech Technology magazine
October 4, 2011 – OffCenter
Contact Centerfold of the Month: FirstEnergy
September 16, 2011 – TMCnet.com
Customer Satisfaction Guaranteed with Virtual Hold Multi-channel Toolkit
September 14, 2011 – CORPORATE
Virtual Hold Multi-Channel Toolkit Increases Customer Satisfaction
August 26, 2011 – TMCnet.com
VHT Reports Growth in its Government Market Segment
August 24, 2011 – CORPORATE
Federal Agencies Directed to Improve Customer Service
August 23, 2011 – QueuedIn
What’s your contact center’s mobile strategy?
August 18, 2011 – PHH
PHH Arval Launches New Call Center Technology to Improve the Customer Experience
July 12, 2011 – PHH
PHH Arval launches Virtual Hold call center technology
July 11, 2011 – CustomerThink.com
What Is Your Contact Center's Mobile Strategy?
June 30, 2011 – CORPORATE
Cable Companies Improving Service
to Callers with Virtual Hold Solution
June 27, 2011 – KPSP Local 2
Ca. DMV Offering Phone Call Back Service
June 27, 2011 – Pressit.com
DMV Unveils new call-back option
May 12, 2011 – CORPORATE
Virtual Queuing Solutions Bridge the Gap
Between Self-Service and Live-Service
May 9, 2011 – ContactProfessional.com
Key Metrics to Analyze the Gap Between Self- and Live-Agent Service
May 6, 2011 – Thomson Reuters
Don’t stay on the line – how hanging up can
improve the customer service experience
April 21, 2011 – KEZI NEWS Oregon
Unemployment Benefits Extension Causing Long Phone Delays
April 2011 – Central Hudson
Virtual Hold Eases Waiting During Calls
March 31, 2011 – Australian Talk Show
Caller Praises Australian Tax Office’s Virtual Hold Option (.wma)
March 29, 2011 – CustomerThink.com
Speak To Your Customers...Before They No Longer Can Speak!
March 28, 2011 – CORPORATE
Ohio Agencies Improve Service to Callers with Virtual Queuing
March 24, 2011 – CORPORATE
Virtual Queuing Solution Eliminates Hold Time for Insurance Customers
March 3, 2011 – GOVERNING.com
State Call Centers See Real Savings in Virtual Queuing
February 24, 2011 – CustomerThink
So what good is Twitter anyway?
February 15, 2011 – CORPORATE
Virtual Hold Technology Raises Over $6,600 for Akron Children’s Hospital
February 13, 2011 –BrandWeek
Feel Like Losing Customers? It’s Your Call.
February 13, 2011 –Akron Beacon Journal
Company making wait over
Feb. 8, 2011 – TMCnet.com
Specialized Industries Turn to RCCSP's
Call Center Manager Certification for Edge
February 8, 2011 – CORPORATE
Virtual Hold Technology Joins Forces with GM Voices
Feb. 7, 2011 – TMCnet.com
Virtual Hold Technology Helps Government Contact Centers Cut Costs
Feb. 3, 2011 – CustomerThink
Wait on hold or wait in line? That is the Call Center Question
