December 2008 - OUTBOUND CALL CENTER
No More Waiting on Hold, Frontier Communications Calls Customers Back
November 2008 - CRAIN'S CLEVELAND BUSINESS
Forty Under 40 - Mark Williams, President, Virtual Hold Technology
September 2008 - SMARTBUSINESS AKRON/CANTON
Fire in the Belly
August 2008 - DIGITAL JOURNAL
Bell's 'Priority Call Back' Feature Saves Consumers From Pulling Out Their Hair
May 2008 - BBC NEWS CHANNEL
Praise for City Callback System
February 2008 - CUSTOMER MANAGEMENT INSIGHT
Contact Center Spotlight: Pacific Gas & Electric
January 2008 - VIOP NEWS
Well Worth the Wait
December 2007 - FINANCIAL SERVICES TECHNOLOGY
Don't Count on Satisfied Customers...
December 2007 - FINANCIAL SERVICES TECHNOLOGY
Virtual Queuing
December 2007 - CP WIRE
Six Guidelines for Intelligent Customer Service
December 2007 - FINANCIAL SERVICES TECHNOLOGY
Take Customer Relationships Off Hold
November 2007 - CUSTOMER MANAGEMENT INSIGHT
The Do’s and Don’ts of On-Hold Messages
August 2007 - INSURANCE NETWORKING
M&A Pains Stifle Efforts to Shore Up Call Centers
March 2007 - ELECTRIC LIGHT & POWER
"Answer My Call!"
January 2007 - CUSTOMER INTERACTION SOLUTIONS
Queuing Up Performance: How to Apply a Virtual Queuing Strategy in Your Contact Center
January 2007 - CONTACT PROFESSIONAL
How Inbound Keeps Outbound Alive: Dialing for Loyalty
February 2007 - HOUSTON ABC 13 EYEWITNESS NEWS
Technology Lets you Hang Up on Companies
February 2007 - CONNECTIONS MAGAZINE
How to Optimize Skills-Based Routing Using a Virtual Queue
November 2006 - CABLEFAX
Two-Minute Warning
October 2006 - CUSTOMER MANAGEMENT INSIGHT
The Viability of Virtual Queuing Tools
March 2004 - AKRON JOURNAL
Dominion East Ohio gets a hold on phone problems
February 2004 - CUSTOMER SERVICE NEWSLETTER
Callbacks Ease Long Wait Times
October 2003 - CONTACT CENTER WORLD
The Queuing Quandary: Benefits Of Virtual Queuing
May 2003 - CONTACT CENTER WORLD
When Workforce Planning Isn't Enough: The Importance of Virtual Queuing
May 2003 - CALL CENTER TIMES
Happy Customers, Happy Company
May 2003 - ICCM CANADA WEEKLY
Call Voice |
