March 2, 2010 –TRADING MARKETS
Scottish Power implements Genesys Virtual Hold technology to improve customer service
March 1, 2010 –CRM
The 2010 CRM Service Awards: The Service Elite – Southwest Airlines
February 4, 2010 –COLUMBUS DISPATCH
Jobless-aid meltdown feared as benefits for many to end
February 2, 2010 – LIBERTY COUNTY TIMES
NorthWestern Energy Unveils New Bill for Montana Customers
February/March 2010 – ANSWERSTAT
Call Center Case Study: Sometimes Time is the Best Medicine
January 6, 2010 – SEATTLE PI
Can't hold? Washington jobless center calls back
January 5, 2010 – AUBURN REPORTER
It’s your call: stay on hold or we’ll call you back
December 2009/January 2010 – ANSWERSTAT
Call Center Case Study: excelleRx
December 1, 2009 – CRM MAGAZINE
Collaboration Counts:
Implement applications to support customer service and technology teams
November 19, 2009 – 1 to 1 MEDIA
Blue Cross of Northern Pennsylvania Improves Customer Relationship Health
October 2009 – CUSTOMER THINK
Self-Service: A Bridge Too Far?
October 2009 – 1 to 1 MEDIA
Self-Service Doesn’t Always Cut It
September 1, 2009 – CRM MAGAZINE
Jetting to a Better Customer Experience
September 1, 2009 – CONNECTIONS MAGAZINE
Managing Your Customer's Customer Relationship
August 2009 – HEALTH MANAGEMENT TECHNOLOGY
Presbyterian Healthcare Services Improves Customer Experience
August 24, 2009 – TMCnet.com
Qology Reaches Reseller Agreement with Virtual Hold Technology
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