January 2012 – CRM
Can Mobile and IVR Avoid a Fight?
October 27, 2011 – Speech Technology
Bridging the Mobile App Gap – Speech Technology magazine
September 16, 2011 – TMCnet.com
Customer Satisfaction Guaranteed with Virtual Hold Multi-channel Toolkit
August 26, 2011 – TMCnet.com
VHT Reports Growth in its Government Market Segment
August 23, 2011 – QueuedIn
What’s your contact center’s mobile strategy?
July 11, 2011 – CustomerThink.com
What Is Your Contact Center's Mobile Strategy?
June 27, 2011 – KPSP Local 2
Ca. DMV Offering Phone Call Back Service
June 27, 2011 – Pressit.com
DMV Unveils new call-back option
May 9, 2011 – ContactProfessional.com
Key Metrics to Analyze the Gap Between Self- and Live-Agent Service
May 6, 2011 – Thomson Reuters
Don’t stay on the line – how hanging up can
improve the customer service experience
April 21, 2011 – KEZI NEWS Oregon
Unemployment Benefits Extension Causing Long Phone Delays
April 2011 – Central Hudson
Virtual Hold Eases Waiting During Calls
March 29, 2011 – CustomerThink.com
Speak To Your Customers...Before They No Longer Can Speak!
March 3, 2011 – GOVERNING.com
State Call Centers See Real Savings in Virtual Queuing
February 24, 2011 – CustomerThink
So what good is Twitter anyway?
February 13, 2011 –BrandWeek
Feel Like Losing Customers? It’s Your Call.
February 13, 2011 –Akron Beacon Journal
Company making wait over
February 8, 2011 – TMCnet.com
Specialized Industries Turn to RCCSP's
Call Center Manager Certification for Edge
February 7, 2011 – TMCnet.com
Virtual Hold Technology Helps Government Contact Centers Cut Costs
February 3, 2011 – CustomerThink
Wait on hold or wait in line? That is the Call Center Question
January 26, 2011 - The News-Sentinel of Fort Wayne
Hold that thought
January 24, 2011 - Government Technology
Virtual Queuing Delivers Real Savings to States
January 20, 2011 - GetHuman.com
Union Bank: Making Your Life Easier
January 15, 2011 - Las Cruces Sun - News
Jobless face telephone ordeal to get benefits
January 14, 2011 - Customer Think
Is Facebook the new AOL?
January 2011 - Bank Technology News
Can You Hang up While I Put You on Hold?
January 1, 2011 - News West 9
NM jobless agency begins 'call back' feature
November 30, 2010 - TMC.net
WebConnect Offered to Help Hold On to Customers on Hold
November 23, 2010 - 1to1
Hoffman's Hot Seat: Improving the Customer Experience in the Contact Center
Video
November 2010 - IT TODAY
Is Virtual Queuing a Model for Unified Communications?
November 15, 2010 - AUBURN REPORTER
Technology investments paying off for those on unemployment
November 2010 – CONSUMER REPORTS
Hate hold? Maybe Lucy can help.
October 5, 2010 – tmcnet.com
Alcatel-Lucent: New research shows majority of UK consumers demand better cross channel integration from customer service companies
August 30, 2010 – TRACYDAVIDSON.COM
PGW to Change Call Center Hours of Operation to Better Serve Customers
August 20, 2010 – CANADIAN INSURANCE TOP BROKER
Take Relationships Off Hold
August 20, 2010 – THE MORNING CALL
PPL Electric Utilities improves customer service
more
