Founded in 1995 by Mark Williams, Virtual Hold Technology (VHT) is dedicated to providing contact centers worldwide with innovative queue management solutions that enhance the customer experience while improving operational efficiencies.

VHT began with a single focus to get customers off hold, leading to the development of a new technology: virtual queuing, of which VHT remains the leader. For more than a decade, VHT has integrated its patented, award-winning Virtual Hold® software suite into highly complex technical environments in industries from utilities and telecom to healthcare and insurance – and everywhere in between.

We remain customer-focused and use our clients’ experience and their customers’ requests to constantly refine and expand our queue management solutions. We are dedicated to providing outstanding support for our clients, and this commitment differentiates us from our competitors and has led to steady, substantial growth.

Part of VHT's development strategy is to develop and nurture strategic relationships with major technology innovators in the contact center technology industry. These relationships are key to successful integrations into the multifaceted contact center environment.

The contact center industry has awarded VHT’s queue management solutions, including "Product of the Year" (CallCenter Magazine, Customer Interaction Solutions, and Call Center Solutions), "Editor's Choice" (Call Center Solutions), and "Best of Show" (ICCM). VHT has been featured in news segments internationally. Customers all over the world are realizing the benefits of the solution.

VHT's growing client list and extensive integration experience far exceed any other competitor in the space. VHT is a privately held company focused on enhancing the customer experience for customers in financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON.