solution comes into
play when customers
reach a point where
they need to speak
Try a demo:
The Virtual Hold® Manifesto
Changing the world by eliminating hold time
Born out of the need to reduce customer frustration and save on toll free number charges, our company, Virtual Hold Technology, was formed in 1995. Our goal: eliminate the frustration and waste associated with waiting on hold. We built a product, called our concept Virtual Hold®, registered the trademark and began marketing it to customer-focused enterprises all over the world.
Our "hang up and we'll call you back when it's your turn" concept was unique. We patented the idea and coined the term "virtual queuing" in order to distinguish it from the unintelligent callback technology that had been around a while.
Customers didn't have to wait on hold any longer, they could get a callback when it was their turn, or schedule a callback for a later time. It was revolutionary.
We've eliminated the entire experience of "waiting on hold" for millions, saving the world over 10,000 years of hold time. We integrated with some of the largest company contact centers in the world. Callers are thrilled every time they use it. Businesses see huge gains in operational efficiency and customer satisfaction.
And we're just getting started.
Virtual Hold's usefulness doesn't end with eliminating hold time for inbound callers. In fact, it's reaching a tipping point. The old model of toll free numbers, waiting on hold, and confusing voice menus can't satisfy the need. As businesses move to meet consumers on the web, in social networks, and through mobile apps, the world needs a new paradigm for getting consumers in touch with people who can help. Virtual queuing--from any application, keeping all the consumer's data intact--is the answer.
Today, VHT is helping businesses and consumers come together with Conversation Bridge: a single solution powering virtual queuing, anywhere.