Virtual Hold Technology® Announces QueueInfo™ Report Package 2.0

QueueInfo Reports 2.0 extends report functionality by providing new features including concentrated focus on key performance indicators, improved formatting, and up-to-the-minute historical reporting.

“Our focus with the QueueInfo Reports 2.0 release was providing our clients with reports that concentrated on Virtual Hold key performance indicators,” said Eric Camulli, Director of Technology for Virtual Hold Technology. “With our real-time and historical reports, our clients can measure the benefit Virtual Hold provides to their Queue Management Strategies. These reports are also a powerful tool for optimizing their system to provide the best possible experience for their customers.”

About Virtual Hold Technology

VHT is the leading provider of intelligent Queue Management Solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented award-winning Virtual Queuing technology has provided callback solutions focused on enhancing the customer experience for financial services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such as Wells Fargo, Baltimore Gas & Electric, Direct Line, BellSouth, Cox Communications, Bell Mobility, Ticketmaster and Avon. To learn how VHT's queue management solutions can help you increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com.

Virtual Hold Technology - Media Contact:
Ted Mathews
330.670.2281
tmathews@virtualhold.com