Virtual
Hold Technology® Receives NorTech Innovation Award
for
Patented Queue Management Technology
Akron, OH – 6/5/03 – Virtual Hold Technology (VHT), the premier provider of intelligent Queue Management Strategies, was presented with the 2003 NorTech Innovation Award in a ceremony on June 4, 2003.
The NorTech Innovation Awards honor individuals, companies, and nonprofit organizations in Northeast Ohio for creating, developing, and successfully implementing their inventive designs. Previous winners include The Goodyear Tire & Rubber Company, GE Lighting, Invacare, and NASA Glenn Research Center. Sponsors of the award include KeyBank, Ernst & Young, and the Wetherhead School of Management at Case Western Reserve University.
VHT received the NorTech Innovation Award in recognition of its patented first in, first out callback technology that forms the heart of its flagship product, Virtual Hold Concierge™. Concierge allows contact centers to manage their queues during peak call traffic times and provide higher levels of service to their customers with reduced staffing and operating costs.
“VHT is proud to be honored for its Queue Management Strategies,” stated Mark Williams, President and founder of VHT. “This award recognizes VHT’s leadership in the marketplace and commitment to developing innovative solutions to improve the customer experience.”
About
Virtual Hold Technology
VHT is the leading provider of intelligent Queue Management Solutions
for Fortune 1000 clients. Since its inception in 1995, VHT's patented
award-winning Virtual Queuing technology has provided callback solutions
focused on enhancing the customer experience for financial services, energy
utility, insurance, telecommunications, cable, wireless and retail corporations
such as Wells Fargo, Baltimore Gas & Electric, Direct Line, BellSouth,
Cox Communications, Bell Mobility, Ticketmaster and Avon. To learn how
VHT's queue management solutions can help you increase customer satisfaction
and reduce contact center costs, visit www.virtualhold.com.
__________________________________
Virtual Hold Technology -
Media Contact:
Ted Mathews
330.670.2281
tmathews@virtualhold.com