Virtual
Hold Implements Queue Management Strategies at CareFirst
The queuing technology allows callers to elect to receive a return phone call rather than waiting on hold, without losing their place in line. This results in increased satisfaction for customers and reduced operating costs for the contact center.
CareFirst, a not-for-profit health care company, services more than 3.2 million individuals and groups in Maryland, Washington, DC, Northern Virginia and Delaware.
“We couldn’t be happier about CareFirst’s decision to implement our intelligent Queue Management Strategies to help them achieve their goals,” said Eric Camulli, Virtual Hold’s Director of Technology. “We are seeing great success in this tight market as contact centers are asked to do more with less. Our solutions allow contact centers to become more efficient while enhancing the customer experience.”
About
Virtual Hold Technology
VHT is the leading provider of intelligent Queue Management Solutions
for Fortune 1000 clients. Since its inception in 1995, VHT's patented
award-winning Virtual Queuing technology has provided callback solutions
focused on enhancing the customer experience for financial services, energy
utility, insurance, telecommunications, cable, wireless and retail corporations
such as Wells Fargo, Baltimore Gas & Electric, Direct Line, BellSouth,
Cox Communications, Bell Mobility, Ticketmaster and Avon. To learn how
VHT's queue management solutions can help you increase customer satisfaction
and reduce contact center costs, visit www.virtualhold.com.
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Virtual Hold Technology -
Media Contact:
Ted Mathews
330.670.2281
tmathews@virtualhold.com