Virtual Hold Technology’s Virtual Queue Awarded Additional Patent

U.S. Patent 6,754,334 Provides Additional Intellectual Property Protection
Akron, OH – 06/24/2004 – Virtual Hold Technology LLC (VHT) announced today the
receipt of U.S. Patent number 6,754,334 from the U.S. Patent and Trademark Office. The
patent, issued on June 22, provides broad protection to VHT’s innovative Queue
Management Solutions. This patent is the third relating to the company’s Virtual Hold
callback solution, used by call centers worldwide to allow customers to leave the queue and
maintain their current queue position without waiting on hold.

VHT’s Concierge™, Rendezvous™ and WebConnect™ Queue Management Solutions are
designed to seamlessly integrate with the existing queue as stand-alone software that
maintain both data and queuing integrity regardless of ACD, CTI, IVR, or CRM platforms.
The unique design allows for great flexibility in call flow intelligence and results in a better
experience for customers. Contact centers can fully leverage their existing technology
capabilities while maintaining true queue integrity, reducing repeat call attempts, and
providing customers with choices for managing their time .

About Virtual Hold Technology

VHT is the leading provider of intelligent Queue Management Solutions for Fortune 1000
clients. Since its inception in 1995, VHT's patented award-winning Virtual Queuing
technology has provided callback solutions focused on enhancing the customer experience
for financial services, energy utility, insurance, telecommunications, cable, wireless and
retail corporations such as Wells Fargo, Baltimore Gas & Electric, Direct Line, BellSouth, Cox
Communications, Bell Mobility, Ticketmaster and Avon. To learn how VHT's queue
management solutions can help you increase customer satisfaction and reduce contact
center costs, visit www.virtualhold.com.
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Virtual Hold Technology - Media Contact:
Ted Mathews
330.670.2281
tmathews@virtualhold.com